Outgoing Quality Lead & Customer Complaints

PT Talenta Eksekutif Asia; Kediri; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Talenta Eksekutif Asia seeks an experienced QA & Customer Complaint Section Head to lead outgoing quality activities and resolve customer issues across manufacturing operations. You will drive root-cause analysis, implement corrective actions, and supervise the QA team to ensure shipments meet stated quality standards.

Responsibilities include overseeing inspections, maintaining QMS (ISO 9001/14001, SPC), and collaborating with Production, Warehouse, and Logistics to deliver continuous

Qualifications

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or related field.
• Diploma (D3) graduates with relevant manufacturing experience may be considered.
• Minimum 5 years in Quality Assurance/Quality Control in manufacturing.
• Minimum 2 years of supervisory or team leadership experience.
• Strong experience handling customer complaints related to manufacturing products.
• Experience in building materials, construction materials, steel, metal, plastic, packaging, or similar industries preferred.
• Strong knowledge of ISO 9001, ISO 14001, SPC, AQL sampling methods, CAPA.

Responsibilities

• Lead outgoing quality inspections of finished products prior to shipment.
• Ensure AQL sampling methods and inspection standards.
• Verify products meet internal quality specs and customer requirements.
• Manage customer complaints through investigations and corrective actions.
• Coordinate with Production, QA, Warehouse, and Logistics to resolve issues.
• Maintain and improve Quality Management Systems (QMS) including ISO standards.
• Monitor quality performance indicators and drive continuous improvement.

Skills

Quality Assurance

Team Leadership

Customer Complaints

Quality Documentation

Analytical Thinking

Education

Engineering Degree

Diploma (D3) Consideration

Tools

ISO 9001

ISO 14001

SPC

AQL Sampling

Job description

PT Talenta Eksekutif Asia seeks an experienced QA & Customer Complaint Section Head to lead outgoing quality activities and resolve customer issues across manufacturing operations. You will drive root-cause analysis, implement corrective actions, and supervise the QA team to ensure shipments meet stated quality standards.

Responsibilities include overseeing inspections, maintaining QMS (ISO 9001/14001, SPC), and collaborating with Production, Warehouse, and Logistics to deliver continuous