Head of Outgoing Quality & Customer Complaints

PT Talenta Eksekutif Asia; Sidoarjo; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Talenta Eksekutif Asia in Mojokerto, East Java, Indonesia, seeks a QA & Customer Complaint Section Head to oversee outgoing quality and customer issue resolution within its manufacturing operations. You will lead inspections and drive root cause analysis and CAPA, coordinating with Production, Warehouse, Logistics, and Quality teams to maintain product quality.

The role emphasizes implementing QMS (ISO 9001/ISO 14001) and continuous improvement while ensuring customer satisfaction across

Qualifications

• Bachelor's degree in engineering or related field; Diploma candidates considered.
• Minimum 5 years in Quality Assurance/Quality Control within manufacturing.
• At least 2 years in supervisory/leadership roles.
• Experience handling customer complaints for manufactured products; English for technical communication.

Responsibilities

• Lead outgoing quality inspections of finished products prior to shipment.
• Ensure AQL sampling methods and outgoing inspection standards are implemented consistently.
• Verify finished products comply with internal quality specs and customer requirements.
• Manage customer complaints by conducting investigations, root cause analysis, and corrective actions.
• Coordinate with Production, QA, Warehouse, and Logistics to resolve quality issues.
• Maintain and improve Quality Management Systems (QMS), including ISO 9001, ISO 14001, SPC, and quality documentation.
• Monitor quality performance indicators and recommend continuous improvement initiatives.
• Lead, supervise, coach, and develop the Outgoing Quality & Customer Complaint team.
• Prepare quality reports, complaint analyses, corrective action reports, and management updates.
• Maintain effective communication with internal stakeholders and ensure timely resolution of customer concerns.

Skills

Quality management

Leadership

Communication

Problem solving

Analytical thinking

Education

Bachelor's Degree in Mechanical/Industrial Engineering

Diploma (D3) in related field

Tools

Quality Management Systems (QMS) - ISO 9001/ISO 14001

SPC

CAPA

AQL Sampling

Job description

PT Talenta Eksekutif Asia in Mojokerto, East Java, Indonesia, seeks a QA & Customer Complaint Section Head to oversee outgoing quality and customer issue resolution within its manufacturing operations. You will lead inspections and drive root cause analysis and CAPA, coordinating with Production, Warehouse, Logistics, and Quality teams to maintain product quality.

The role emphasizes implementing QMS (ISO 9001/ISO 14001) and continuous improvement while ensuring customer satisfaction across