Operations Supervisor - Manado

PT Xanhsm Green And Smart Mobility Indonesia; Manado; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

GreenSM Indonesia in Manado is seeking an experienced Operations Supervisor to guide a driver network and ensure efficient, safe mobility operations. The role emphasizes translating strategic objectives into day-to-day field performance and upholding safety and service standards.

You will coordinate onboarding, monitor performance, manage incidents, and conduct vehicle inspections to meet safety, quality, and service metrics while working onsite.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in driver/fleet operations or maintenance.
• Tech-savvy with data analytics and admin skills.
• Valid car driving license (SIM A) required.

Responsibilities

• Coordinate driver partners to balance supply and demand.
• Oversee driver onboarding, training, and performance management.
• Manage drivers to ensure efficient vehicle utilization and safety.
• Handle incidents related to assets and drivers; monitor resolution progress.

Skills

Driver management

Fleet operations

Data analytics

Digital tools

Vehicle inspection

Education

Bachelor's degree

Tools

Fleet management software

Incident tracking tools

Job description

We are seeking an experienced Operations Supervisor to join GreenSM Indonesia in Manado. As Operations Supervisor, you will be responsible for ensuring efficient workflow, maintaining safety standards, and leading a dedicated team to achieve operational excellence. This role is pivotal in translating strategic objectives into operational success and maintaining our commitment to green and smart mobility solutions.

Key responsibilities

• Effectively coordinate driver partners to ensure supply-demand balance
• Oversee driver onboarding, training, and performance management
• Manage and coordinate drivers to ensure efficient vehicle utilization, address operational issues, and provide support to enhance driver performance and safety
• Handle arising incidents related to unit assets and drivers on a daily basis. Coordinate to monitor the progress of incident resolution with relevant parties
• Conduct vehicle inspections to ensure all units meet safety, performance, and quality standards before deployment or after servicing

What we're looking for

• Bachelor's Degree in any field, and proven experience in a similar industry (Ride-Hailing, Taxi, Transportation, or Logistic Industry)
• Minimum 2 years of experience in driver management, fleet operations, vehicle inspection, or maintenance (experience with electric vehicle is a plus)
• Tech-savvy, comfortable using various technologies and digital tools with ability in data analytics and administration
• Able to drive car and possesses a valid car driving license (SIM A) is a must
• Willing to work onsite and be actively involved in field operations

Working arrangement

Fully working from office, with shifting schedule

Candidates available for immediate joining will be given priority