TechOps Support Engineer - Systems & Incident Resolver

PT Bank Net Indonesia Syariah Tbk; Jawa; On-site; IDR 647,249,190 - 934,915,497; Full time

Benefits offered by this job

Career development opportunities

Learning environment

Job summary

PT Bank Net Indonesia Syariah Tbk is seeking a TechOps Support Engineer to enhance the client experience through proactive technical support and issue resolution. This role requires strong troubleshooting skills and the ability to manage multiple tasks under pressure.

The ideal candidate will have over 2 years of experience in technical support for software applications, proficiency with SQL, and familiarity with programming languages like Python, Java, or Go. Strong analytical skills and attention to detail are essential for success in this role.

Join us to grow in a supportive environment with opportunities for career development.

Qualifications

• 2+ years of experience providing technical support for software applications.
• Experience performing a Technical Support role, resolving complex technical problems.
• Demonstrated ability to troubleshoot issues and analyze logs.

Responsibilities

• Provide first and second-tier technical support.
• Coordinate input from teams for technical solutions.
• Manage monitoring systems and communicate with stakeholders.

Skills

Technical support experience

SQL

Python

Java

Go

Linux OS

Monitoring platforms (Datadog, Grafana, Zabbix, Cacti)

Job description

PT Bank Net Indonesia Syariah Tbk is seeking a TechOps Support Engineer to enhance the client experience through proactive technical support and issue resolution. This role requires strong troubleshooting skills and the ability to manage multiple tasks under pressure.

The ideal candidate will have over 2 years of experience in technical support for software applications, proficiency with SQL, and familiarity with programming languages like Python, Java, or Go. Strong analytical skills and attention to detail are essential for success in this role.

Join us to grow in a supportive environment with opportunities for career development.