Operations Excellence Specialist

Staffinc Group; Jakarta Selatan; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Staffinc Group in Jakarta Selatan, Indonesia, invites you to join our internal Operations team and contribute to governance, audit, and continuous improvement initiatives.

The role focuses on developing and maintaining SOPs and policies, ensuring ISO 9001 and ISO 27001 compliance, and supporting internal/external audits. You’ll drive KPI monitoring, documentation, and cross-team collaboration to raise process quality across the organization.

Qualifications

• Governance and compliance document development and maintenance (SOPs, policies, work instructions).
• ISO standards knowledge and audit readiness across processes.
• Ability to draft, organize, and manage audit reports and compliance artifacts.
• Analytical mindset with attention to detail and problem solving.

Responsibilities

• Develop, maintain, and update operational documents (SOPs, policies, work instructions).
• Support internal and external audits; follow up on audit findings and CAPAs.
• Deliver training, awareness, and communication on policies and standards.
• Monitor BUs' compliance with company policies and procedures; identify gaps.

Skills

Governance & Compliance

Audit

ISO Standards

Process Improvement

Documentation

Collaboration

Education

Bachelor's degree in Industrial Engineering or related field

Job description

Join our internal Operations team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment!

About Staffinc

Staffinc is Indonesia’s leading digital staffing platform, providing end-to-end workforce solutions:

Staffing:

From recruitment to payroll management.

HR System:

Simplified hiring, payroll, and benefits.

Procurement & Rental:

Essential tools and equipment for workers.

Since 2018, Staffinc has empowered 1.7 million+ workers in 350+ cities, combining people and technology for real impact.

Job Descriptions:

1. Governance & Standardization

• Develop, maintain, and update operational documents (SOPs, policies, work instructions).
• Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001).
• Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions).
• Deliver training, awareness, and communication on policies and standards.
• Monitor compliance of BUs with company policies and procedures.
• Identify gaps or risks within operational processes.
• Provide recommendations to improve process quality and compliance.

3. Operations Excellence Contribution

• Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization).
• Support the development, monitoring, and evaluation of operational KPIs.
• Assist with benchmarking best practices across BUs.

4. Documentation & Reporting

• Manage the repository of company policies and operational procedures.
• Prepare reports on audits, compliance monitoring, and process improvement initiatives for management.

Job Requirements:

• Bachelor’s degree, preferably in Industrial Engineering, Management, related fields.
• 2 - 4 years of experience in operations, governance, audit, ISO, quality management, or process improvement.
• Experience in handle ISO related Process
• Certification (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications.
• Strong understanding of ISO standards (9001, 27001) and audit practices.
• Proficient in drafting and managing documents (SOPs, policies, audit reports).
• Analytical and problem-solving skills to identify process gaps and solutions.
• Detail-oriented, systematic, and accurate.
• Strong collaboration skills to work across teams.
• Proficiency in English for documentation and communication.
• Ownership: capable of managing end-to-end governance, audit, and improvement processes.
• Adaptability: flexible to rotate into KPI monitoring, improvement projects, or governance as needed.
• Communication: able to clearly communicate findings and recommendations to stakeholders.
• Continuous Improvement Mindset: consistently seeks opportunities to make processes more effective and efficient.