Operations and Community Associate (Fluent Japanese Speaker)

CXG; Indonesia; Remote; IDR 120,000,000 - 180,000,000; Full time

Job summary

CXG is growing and currently hiring an Operations and Community Associate to work remotely in Indonesia. You will report to the Community & Operations Manager and support local projects with cost-effective execution.

You will expand the Evaluators database, handle acquisition for forecasted missions, schedule fieldwork, and ensure timely, quality survey submissions. The role requires a Diploma, 1–2 years in Retail/Project Coordination, fluent Japanese and strong English, plus strong

Qualifications

• Diploma in Administration, Business, Management, or relevant field.
• 1-2 years Retail/Project Coordination experience and/or Client Servicing.
• Fluent in Japanese; excellent English communication as contact for Evaluators.
• Social media/Tech savvy.
• Microsoft Office skills; other software knowledge helpful.
• Interest/experience in social media outreach and community management.
• Excellent organizing skills; multitasking and time management.
• Resourceful, proactive; attention to details and deadlines.
• Passionate, positive, outgoing; team oriented.
• Ability to work under pressure and manage stress.

Responsibilities

• Handle the process of Evaluators acquisition for forecasted missions.
• Ensure proper scheduling and execution of fieldwork per standards.
• Verify field surveys are submitted electronically on time and meet quality.
• Conduct surveys screening and validation.
• Set appropriate pay rates for evaluations while hitting margin targets.
• Contribute to Evaluators database optimization and data updates.
• Maintain healthy relationships with Evaluators.
• Coordinate with finance to ensure timely payments to evaluators.

Skills

Fluent in Japanese

English communication

Social media outreach

Community management

Organizing skills

Time management

Problem solving

Team player

Education

Diploma in Administration

Tools

Microsoft Office

Job description

We are growing! We are currently looking to hire an Operations and Community Associate to work with us remotely.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas


• Ensure proper scheduling and execution of the fieldwork projects as per company standards


• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)


• Conduct surveys screening and validation


• Set appropriate pay rate to evaluations while making sure operation margin target is reached


• Contribute to the Evaluators Database optimization and make sure data are updated


• Maintain healthy relationship with Evaluators.


• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Requirements

What you will bring along:

• Diploma in Administration, Business, Management, or relevant field.

• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.


• Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.


• Social media/Tech savvy (personal or professional)


• Microsoft Office skills required; other software knowledge is appreciated!


• Interest/ experience in social media outreach and community management


• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.


• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.


• Passionate, positive, and outgoing personality. Ability to work as part of a team.


• Ability to work under pressure and to manage stress.
  
• Customer-service orientation