Japanese Speaking Operations Specialist

ATI Business Group; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

ATI Business Group seeks a Japanese-speaking operations specialist to support data-driven processes, documentation, and coordination across business activities.

You will verify and record transactions, maintain records, and collaborate with cross-functional teams to ensure accuracy and timely delivery. Proficiency in Japanese (JLPT N1–N4) and CEFR B2 English is required, with a rotating roster including overnights, weekends, and public holidays based in BSD and/or Jakarta.

Qualifications

• Bachelor degree in any major.
• Professional Japanese proficiency (JLPT N1–N4) is required.
• CEFR English proficiency level CEFR B2 or above.
• Willing to work rotating roster including overnight shifts, weekends, and public holidays.
• Willing to be based in BSD and/or Jakarta.
• Strong attention to detail with the ability to manage high volumes of work accurately.
• Good analytical and problem-solving skills.
• Strong organizational and time management skills.
• Excellent communication skills and the ability to collaborate with multiple stakeholders.
• Familiarity with ERP systems is a plus.
• Experience in a BPO, shared services, or multinational environment.

Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within service levels.
• Maintain accurate records, reports, and supporting documentation with data accuracy and integrity.
• Investigate discrepancies, resolve exceptions, and follow up with stakeholders.
• Respond to internal and external enquiries professionally within turnaround times.
• Collaborate with cross-functional teams to support daily business and operational activities.
• Perform data validation, record checking, and administrative tasks for operational accuracy and compliance.
• Support ad hoc back-office activities and contribute to process improvements.
• Contribute to achieving team productivity, quality, and service targets.

Skills

Japanese proficiency

English proficiency

Attention to detail

Analytical skills

Organizational skills

Time management

Communication

ERP familiarity

BPO/Shared services experience

Education

Bachelor degree in any major

Tools

ERP systems

Job description

Are you someone who enjoys working with data, solving problems, and ensuring every detail is accurate? Do you thrive in a fast-paced environment where your work directly supports business operations and delivers exceptional service?

We're looking for a Japanese Speaker to join our Operations team. In this role, you'll support a variety of operational and administrative processes, helping ensure day-to-day business activities, documentation, records, and coordination are handled accurately, efficiently, and on time. Professional Japanese speaking ability is also required for this role, so if you’re confident communicating in Japanese, detail-oriented, and ready to take on a dynamic opportunity, we’d love to hear from you!

Key Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within agreed service levels.
• Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.
• Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.
• Respond to internal and external enquiries professionally and within established turnaround times.
• Collaborate with cross-functional teams to support daily business and operational activities.
• Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.
• Support ad hoc back-office activities and contribute to continuous process improvement initiatives.
• Contribute to achieving team productivity, quality, and service performance targets.

Is this you?

• Have completed Bachelor degree in any major.
• Professional Japanese proficiency (JLPT N1–N4) is required.
• English proficiency of CEFR B2 or above
• Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays
• Willing to be based in BSD and/or Jakarta
• Strong attention to detail with the ability to manage high volumes of work accurately
• Good analytical and problem-solving skills
• Strong organizational and time management skills
• Excellent communication skills and the ability to collaborate with multiple stakeholders
• Familiarity with ERP systems is a plus.
• Experience working in a BPO, shared services, or multinational environment

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality!