Operations Admin / Linen & Laundry Admin Associate

PT. Rukita Bhinneka Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. Rukita Bhinneka Indonesia is seeking an Operations Admin / Linen & Laundry Admin Associate to ensure smooth laundry operations, accurate payment processing, and seamless coordination with vendors.

You will manage invoices, track KPIs, and maintain stock levels to support daily activities across property units. The role requires 3–4 years in operations admin or similar, with strong Excel/Sheets, negotiation, and attention to detail.

Qualifications

• Diploma or Bachelor's degree in any field, preferably admin/management or hospitality.
• 3–4 years of operations admin, purchasing, linen/laundry admin, or housekeeping management.
• Experience coordinating with multiple vendors (multi-vendor management).

Responsibilities

• Calculate amounts payable to eachLaundry vendor and ensure pricing accuracy.
• Verify invoices for volume, penalties, and extras; reconcile weekly/monthly invoices.
• Process payment requests to Finance per TOP; prepare monthly expense reports by vendor.
• Monitor laundry OPEX and ensure accurate recording and budgeting.
• Manage laundry case issues: missing items, damage, odors, delays; investigate with vendors.
• Coordinate compensation or re-wash requests per SOP; maintain incident reports.
• Serve as main liaison between operations and laundry vendors for smooth coordination.
• Initiate PRs for new bed linens and stock; record linen movement and inventory.

Skills

VLOOKUP

SUMIFS

Pivot Tables

Negotiation

Communication

Attention to Detail

Problem-Solving

Vendor Management

Zero Pending Cases

Education

Diploma (D3) or Bachelor's Degree (S1)

Administration/Management or Hospitality/Hotel Management

Tools

Excel

Google Sheets

Job description

Operations Admin / Linen & Laundry Admin Associate

To ensure smooth laundry operations, accurate vendor payments, effective resolution of tenant laundry-related issues with vendors, and adequate linen stock availability in accordance with operational standards.

Key Responsibilities

Calculate the total amount payable to each laundry vendor.

Ensure there are no discrepancies in pricing, laundry volume (kg/pcs), penalties, or additional charges in weekly/monthly invoices.

b. Payment Request Processing

Submit payment requests to the Finance team accurately and on time, in accordance with each vendor's agreed Terms of Payment (TOP).

Prepare monthly laundry expense reports by vendor and operational unit.

Monitor and review monthly laundry OPEX to ensure expenses are properly recorded and within budget.

2. Laundry Case Management & Quality Control

a. Case Management

Follow up on laundry-related complaints and operational issues, such as missing items, damaged or discolored linens, unpleasant odors, or delayed laundry processing.

Track and investigate laundry-related cases with vendors.

Coordinate compensation claims or re-wash requests in accordance with company SOPs.

Maintain incident reports and monitor vendor performance against agreed Service Level Agreements (SLAs) on a regular basis.

d. Cross-Functional Communication

Act as the main point of contact between operational units (e.g., Housekeeping/Operations) and laundry vendors to ensure smooth coordination and issue resolution.

a. Purchase Request

Initiate purchase requests for new bed linens and other linen supplies based on operational needs, replacement schedules, and minimum stock levels.

b. Inventory Management

Monitor and record linen movement through regular stock-taking.

Control linen circulation between used, in-laundry, and warehouse stock to ensure adequate availability for daily operations.

Qualifications & Requirements

General Qualifications

Minimum Diploma (D3) or Bachelor's Degree (S1) in any field, preferably in Administration, Management, or Hospitality/Hotel Management.

Minimum 3–4 years of experience in Operations Administration, Purchasing/Procurement, Linen/Laundry Administration, or Housekeeping Management.

Experienced in managing and coordinating with multiple vendors (multi-vendor management).

Required Skills

Microsoft Excel / Google Sheets – Intermediate Level

Proficient in formulas such as VLOOKUP, SUMIFS, and Pivot Tables for payment reconciliation and inventory management.

Negotiation & Communication Skills

Able to communicate firmly yet persuasively when handling claims related to damaged or missing items with vendors.

High Attention to Detail

Able to accurately reconcile figures across invoices, physical records, and supporting documents with minimal errors.

Problem-Solving Skills

Responsive and proactive in resolving operational issues while ensuring daily linen availability is not disrupted.

Result-Driven & Target-Oriented

Focused on resolving issues efficiently and measurably, with a strong commitment to maintaining zero pending cases.

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.