Operational Manager

Greenwise Consulting; Daerah Khusus Ibukota Jakarta; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Greenwise Consulting in Jakarta is seeking an Operational Manager to ensure the smooth functioning of operations across SML’s business units, including Greenwise Consulting and Sinergis HR Consulting & Services, optimise processes, manage resources, and support consulting project delivery and growth.

The role leads SOPs and workflows, monitors key indicators, oversees procurement and budgets, drives compliance and governance, and partners with HR and Project Managers to enable a

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management, or a related discipline.
• At least 5 years of experience in operations management.
• Strong organisational, analytical, and leadership skills.
• Knowledge of financial management, HR systems, and compliance frameworks.
• Excellent communication and stakeholder management abilities.
• Familiarity with ISO certification and governance systems is preferred.

Responsibilities

• Oversee daily operations and ensure effective coordination across departments.
• Lead the implementation and continuous improvement of operational systems, SOPs, and workflows.
• Monitor key business indicators, including cost efficiency, resource utilisation, and productivity.
• Oversee contract management, procurement, and project administration processes.
• Coordinate operational budgets and support financial tracking to promote profitability and efficient resource allocation.
• Collaborate with Project Managers and senior leadership to streamline project operations and mitigate risks.
• Review internal systems regularly and ensure adherence to compliance, governance, and data protection policies.
• Develop and enforce quality control mechanisms across project documentation, deliverables, and reporting.
• Ensure operational tools such as Google Workspace and CRM systems are effectively used and integrated.
• Work closely with HR on workforce planning, recruitment, and onboarding of employees and consultants.
• Support engagement programs and internal communications that promote integrity, collaboration, and continuous learning.
• Oversee competency mapping, performance appraisal, and learning programs such as the Competency Development Program.
• Support leadership in building a positive work environment aligned with SML’s core values and behavioural standards.
• Support project teams with cost analysis, project pricing, and budget monitoring to improve profitability and scalability.
• Ensure operational readiness for new product or service launches through resource planning and system alignment.
• Provide insights and data analysis to support decisions on business development, partnerships, and process innovation.
• Contribute to institutional branding by maintaining operational excellence that reflects SML’s professionalism and credibility.

Skills

Operations management

Leadership

Analytical skills

Organisational skills

Communication

Stakeholder management

ISO familiarity

Governance frameworks

Financial management

HR systems

Google Workspace

CRM systems

Education

Bachelor’s or Master’s degree in Business Administration/Management

Tools

Google Workspace

CRM systems

Job description

The Operational Manager ensures the smooth functioning of organisational operations across SML’s business units, including Greenwise Consulting and Sinergis HR Consulting & Services. This role optimises internal processes, manages resources, maintains compliance with corporate policies and ISO-based governance systems, and supports efficient consulting project delivery and business growth.

Key responsibilities

Oversee daily operations and ensure effective coordination across departments.

Lead the implementation and continuous improvement of operational systems, SOPs, and workflows.

Monitor key business indicators, including cost efficiency, resource utilisation, and productivity.

Oversee contract management, procurement, and project administration processes.

Coordinate operational budgets and support financial tracking to promote profitability and efficient resource allocation.

Collaborate with Project Managers and senior leadership to streamline project operations and mitigate risks.

Review internal systems regularly and ensure adherence to compliance, governance, and data protection policies.

Develop and enforce quality control mechanisms across project documentation, deliverables, and reporting.

Ensure operational tools such as Google Workspace and CRM systems are effectively used and integrated.

Work closely with HR on workforce planning, recruitment, and onboarding of employees and consultants.

Support engagement programs and internal communications that promote integrity, collaboration, and continuous learning.

Oversee competency mapping, performance appraisal, and learning programs such as the Competency Development Program.

Support leadership in building a positive work environment aligned with SML’s core values and behavioural standards.

Support project teams with cost analysis, project pricing, and budget monitoring to improve profitability and scalability.

Ensure operational readiness for new product or service launches through resource planning and system alignment.

Provide insights and data analysis to support decisions on business development, partnerships, and process innovation.

Contribute to institutional branding by maintaining operational excellence that reflects SML’s professionalism and credibility.

What we're looking for

Bachelor’s or Master’s degree in Business Administration, Management, or a related discipline.

At least 5 years of experience in operations management, preferably within consulting or professional services.

Strong organisational, analytical, and leadership skills.

Knowledge of financial management, HR systems, and compliance frameworks.

Excellent communication and stakeholder management abilities.

Familiarity with ISO certification and governance systems is preferred.