Operation Officer

Bank OCBC NISP; Banten; On-site; IDR 89,280,000 - 145,080,000; Full time

Job summary

Bank OCBC NISP is seeking professionals to support Transaction Processing & Monitoring: reconcile domestic and cross-border transactions, monitor flows across regional systems, and resolve discrepancies and failed payments promptly.

In Compliance & Risk Management, you will ensure adherence to policies and regulatory requirements, assist AML checks and STR reporting, and maintain audit trails for all records.

Qualifications

• Experience in transaction processing and risk management is preferred.
• Strong analytical and problem-solving skills.
• Ability to collaborate with multiple stakeholders across branches and IT.

Responsibilities

• Reconcile domestic and cross-border transactions and monitor flows to meet SLAs.
• Investigate and resolve discrepancies, exceptions, and failed payments promptly.
• Ensure compliance with policies and regulatory requirements; support AML checks and STR reporting.
• Assist testing and implementation of system enhancements and drive process improvement.

Job description

Transaction Processing & Monitoring:

Reconcile domestic and cross-border transactions
Monitor transaction flows across regional systems and ensure timely execution within SLAs.
Investigate and resolve transaction discrepancies, exceptions, and failed payments.

Compliance & Risk Management:

Ensure all transactions comply with internal policies, regulatory requirements
Support anti-money laundering (AML) checks and suspicious transaction reporting (STR) processes.
Maintain audit trails and documentation for transaction records.

System & Process Support:

Utilize core banking systems (e.g., T24, Finacle, or other OCBC platforms) and regional operational tools.
Assist in testing and implementation of system enhancements related to transaction processing.
Participate in process improvement initiatives to increase efficiency and reduce operational risk.

Cross-functional Coordination:

Liaise with branches, regional teams, treasury, compliance, and IT to resolve transaction-related issues.
Provide operational support to clients and internal stakeholders during peak periods or system outages.