Service Assistant - Balikpapan

uobgroup; Balikpapan; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

United Overseas Bank Limited (UOB) Indonesia seeks a Teller to manage cash and non-cash transactions for customers in line with internal procedures. You will perform start/end of day processes, verify transaction accuracy, and detect counterfeit notes, reporting discrepancies promptly.

Role involves supporting ATM replenishments and cross-selling banking products while ensuring SLA and quality standards are met. Training on APU/PPT/PPPSPM & Sanctions is provided.

Qualifications

• Experience in teller or customer service is preferred.
• Ability to handle cash transactions accurately and securely.

Responsibilities

• Provide cash and non-cash financial services to customers in accordance with bank procedures.
• Perform Teller Start of Day and Close Day procedures.
• Ensure accuracy and validity of cash and non-cash transactions.
• Detect counterfeit money and report discrepancies promptly.
• Assist with cash in/out and ATM replenishment as required.
• Cross-sell banking products and services to customers.
• Prepare and submit reports related to daily transactions and QA/audit reviews.

Skills

Customer service

Attention to detail

Cash handling

Tools

Cash register

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Memberikan semua layanan transaksi keuangan tunai dan non tunai nasabah seperti: penyetoran, penarikan, pengiriman uang, dan pembayaran tagihan untuk seluruh produk dan jasa Bank sesuai dengan ketentuan dan prosedur yang berlaku (termasuk penerapan APU/PPT/PPPSPM & Sanctions).


2. Melakukan Teller Start of Day dan Close Day.


3. Memastikan kebenaran dan keabsahan transaksi tunai dan non tunai nasabah.


4. Memastikan setiap proses penghitungan uang tunai telah dilakukan dengan benar.


5. Mendeteksi uang yang diragukan keasliannya.


6. Melaporkan dengan segera kepada OSM jika terjadi selisih dan membuat Berita Acara Selisih kas apabila terdapat selisih kas yang bukan disebabkan selisih pembulatan.


7. Melakukan Cash in dan Cash Out ke/dari OSM.


8. Melakukan replenish ATM sesuai dengan ketentuan yang berlaku.


9. Melakukan Cross Sellling produk dan layanan Bank.


10. Membuat laporan yang terkait dengan unit kerja Service Assistant.


11. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Assistant.


12. Menjalankan semua tugas sesuai dengan SLA dan Standar Kualitas Layanan yang telah ditetapkan oleh Kantor Pusat.


13. Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions yang berlaku secara tepat waktu.


14. Bekerja sama dengan ACS dalam menyediakan informasi/data /dokumen untuk pemantauan traksaksi atau kepentingan investigasi terhadap Laporan Transaksi Keuangan Mencurigakan (LTKM) yang dilakukan oleh Business Unit Support atau Unit Transaction Surveillance - Divisi AML/CFT & Sanctions termasuk terkait Laporan Transaksi Keuangan Tunai (LTKT)


15. Memberikan masukan dan membagikan informasi yang relevan terkait dengan penerapan APU, PPT, PPPSPM & Sanctions kepada seluruh pegawai pada Kantor Cabang / Kantor Cabang Pembantu terkait dengan tetap memperhatikan ketentuan tentang kerahasiaan data dan prinsip anti tipping-off.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.