Online Retail CX Specialist
Pt Unimax Power
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Job summary
Pt Unimax Power, a leading online retailer, is seeking a Customer Experience Associate to join its Bekasi team in West Java. You will be the primary contact for customers, handling inquiries and ensuring a positive service experience from first contact to post-purchase support.
The role requires strong communication, a friendly demeanor, and the ability to resolve issues promptly via phone, email, and live chat, contributing to the brand's commitment to excellence in the Bekasi community.
Responsibilities
- Handle customer inquiries via phone, email, and live chat, providing prompt and accurate
Job description
Pt Unimax Power, a leading online retailer, is seeking a Customer Experience Associate to join its Bekasi team in West Java. You will be the primary contact for customers, handling inquiries and ensuring a positive service experience from first contact to post-purchase support.
The role requires strong communication, a friendly demeanor, and the ability to resolve issues promptly via phone, email, and live chat, contributing to the brand's commitment to excellence in the Bekasi community.
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