E-Commerce Customer Experience Lead (On-Site Bekasi)

TEC-DO; Jawa Barat; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

TEC-DO is seeking a Customer Experience Associate for our online retail operations in Bekasi, West Java. You will be the main point of contact for customers, handling inquiries, guiding purchases, and ensuring smooth post-purchase support on-site in Bekasi.

The role requires strong Indonesian and English communication, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.

Qualifications

• Requires 1+ year in customer service or customer-facing role.
• Strong verbal and written communication in Indonesian and English.
• Proactive, helpful attitude with desire to assist customers.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Assist customers with orders, tracking, returns, and exchanges.
• Resolve issues empathetically with a solutions-oriented approach.
• Provide product information and guidance to customers.
• Maintain accurate customer records in the CRM system.
• Collaborate with internal teams to resolve issues promptly.
• Identify opportunities to improve the customer journey.
• Support Bekasi operations and team goals.

Skills

Customer service

Communication skills

Multitasking

Indonesian & English

Team collaboration

Education

High school diploma

Associate's degree (preferred)

Tools

CRM software

Computer basics

Job description

TEC-DO is seeking a Customer Experience Associate for our online retail operations in Bekasi, West Java. You will be the main point of contact for customers, handling inquiries, guiding purchases, and ensuring smooth post-purchase support on-site in Bekasi.

The role requires strong Indonesian and English communication, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.