Onboard Guest Service Attendant (Cruise Ship)

Princess Cruises; Jakarta Pusat; On-site; IDR 355,477,000 - 552,964,000; Full time

Benefits offered by this job

Competitive salary package

Private cabin

Company-paid travel to ship

Job summary

Princess Cruises invites applications for a Restaurant Waitstaff position onboard our ships on a fixed-term contract. You will deliver warm, professional service to guests and help maintain an elegant dining ambiance throughout service.

Ideal candidates have at least 2 years in high-end dining, strong English communication, and familiarity with POS systems. A catering or hotel management background is preferred, with opportunities for onboard development and travel.

Qualifications

• Graduate of a recognized Catering/Hotel Management School preferred.
• Minimum of 2 years of restaurant service experience from four-star hotel or cruise ship.
• Knowledge of food, beverage and wine menus used throughout the fleet.
• Able to explain pricing, food, wine, and cocktail menus to guests.
• Ability to work under pressure, in Front and Back of House.
• Necessary computer skills and knowledge of POS systems.

Responsibilities

• Provides a positive first impression to every guest through a warm, welcoming individual greeting; always maintains a clean and professional appearance.
• Nurtures a lasting connection with every guest by always showing genuine interest during service and remaining fully engaged throughout the voyage.
• Always observes and identifies guest preferences and adjusts service accordingly, anticipating guest’s needs and offering appropriate responses without the guest having to ask.
• Assists the Waiter to create a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards.
• Assists the Waiter to deliver food and beverages as requested, on time, in the correct service order, follows up to ensure each guest’s needs have been met and suggests solutions to any issues.
• Always follows all Company guidelines, policies, and procedures, including USPH protocols.

Skills

Food, beverage & wine knowledge

English language proficiency

Guest service excellence

Team collaboration

Handling high-pressure service

Cruise ship service experience

Education

Catering/ Hotel Management degree preferred

Tools

POS systems

Job description

Princess Cruises invites applications for a Restaurant Waitstaff position onboard our ships on a fixed-term contract. You will deliver warm, professional service to guests and help maintain an elegant dining ambiance throughout service.

Ideal candidates have at least 2 years in high-end dining, strong English communication, and familiarity with POS systems. A catering or hotel management background is preferred, with opportunities for onboard development and travel.