On The Job Training - Trainee Staff Bobopod Malioboro

Bobobox; Indonesia; On-site; IDR 5,078,000 - 6,082,000; Full time

Benefits offered by this job

Pocket Allowance

Certificate

Mentorship

Career Opportunities

Job summary

Bobobox membuka program On The Job Training untuk Trainee Staff di Bobopod Malioboro. Posisi magang ini cocok untuk siswa SMA/SMK atau lulusan baru di bidang Perhotelan atau Pariwisata, dengan peluang pembelajaran langsung, mentorship, dan sertifikat kelulusan.

Anda akan bekerja di Front Office dan Housekeeping, membantu welcome tamu, check-in/check-out, menjawab pertanyaan, menjaga kebersihan kapsul dan area publik, serta menggunakan aplikasi Bobobox untuk pemesanan dan umpan balik.

Qualifications

• SMA/SMK siswa atau lulusan baru di bidang Perhotelan/Pariwisata.
• Kemampuan komunikasi dalam Bahasa Indonesia, dasar Inggris diutamakan.
• Mau belajar cepat dan bekerja dalam tim.

Responsibilities

• Front Office - sambut tamu dan bantu proses check-in/check-out menggunakan sistem Bobobox HCS.
• Bantu host utama menyambut tamu dan memverifikasi reservasi secara profesional.
• Tanggapi pertanyaan, keluhan, dan permintaan tamu secara tepat dan sopan.
• Operasikan teknologi tamu seperti check-in mandiri, akses pintu pintar, dan kontrol kamar dengan bantuan Host.
• Bantu tamu menggunakan aplikasi Bobobox untuk pemesanan, pembayaran, dan umpan balik.
• Dorong tamu memberikan umpan balik melalui platform digital untuk peningkatan layanan.

Skills

Interpersonal skills

Customer service

Bahasa Indonesia

Adaptability

Education

SMK/SMA student

Tools

Hospitality software

Job description

On The Job Training - Trainee Staff Bobopod Malioboro

Perusahaan : Bobobox Jenis Pekerjaan : Magang Indonesia

Deskripsi Pekerjaan - On The Job Training - Trainee Staff Bobopod Malioboro

Benefit for Trainees

• Pocket Allowance (Rp500,000/month)

• Certificate Upon Completion Internship

• Mentorship

• Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system

• Support the main host in greeting guests and verifying reservations in a professional and courteous manner

• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

• Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host

• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission

• Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards

• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels

• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)

• Restock supplies in public areas (toiletries, tissues, and other guest necessities)

• Clean and handle high-tech equipment (pods interiors, control panels) with care

• Follow proper sanitization procedures, especially for high-touch surfaces

• Use cleaning chemicals and tools in line with safety guidelines

• Adhere to all health, safety, and hygiene regulations during cleaning activities

• Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program

• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices

• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage

• Strong interpersonal skills with a friendly and professional demeanor

• Guest-oriented mindset with a passion for delivering excellent service

• Flexible, proactive, and willing to work on shifts, weekends, and public holidays

• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

• Eager to learn
  Placement : Bobopod Malioboro