On-Site Fitness Operations Lead | Member Experience

ola fit club; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

OLA FIT CLUB, based at Grand Onyx Solo Paragon in Surakarta, seeks an Operations Manager to oversee daily operations and ensure an excellent member experience. This full-time, on-site role manages staff schedules, supervises coaches, coordinates gym floor activities, classes, HYROX training, and youth programs, while upholding safety and quality standards.

You will monitor KPIs, assist with marketing and community outreach, manage budgets, and prepare reports.

Qualifications

• Operational management skills, including staff supervision, scheduling, and facility oversight.
• Customer service and communication skills to build relationships with members, parents, and partners.
• Basic administrative and financial skills, such as record-keeping, budgeting, and reporting.
• Experience in fitness, gym, sports, or wellness environments with understanding of group training, functional/strength training, and safety.

Responsibilities

• Oversee daily club operations and ensure excellent member experience.
• Manage staff schedules, supervise coaches, and coordinate program timetables across gym floor, classes, and HYROX training.
• Handle member inquiries, registrations, and feedback, maintaining high service standards.

Skills

Operations management

Staff supervision

Scheduling

Customer service

Budgeting & reporting

Team leadership

Communication

Digital tools usage

Education

Sports science education

Hospitality/business background

Tools

Scheduling software

Member management systems

Digital communication tools

Job description

OLA FIT CLUB, based at Grand Onyx Solo Paragon in Surakarta, seeks an Operations Manager to oversee daily operations and ensure an excellent member experience. This full-time, on-site role manages staff schedules, supervises coaches, coordinates gym floor activities, classes, HYROX training, and youth programs, while upholding safety and quality standards.

You will monitor KPIs, assist with marketing and community outreach, manage budgets, and prepare reports.