Operations Manager

OLA FIT CLUB; Surakarta; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

OLA FIT CLUB in Surakarta, Indonesia, is seeking an Operations Manager to oversee daily operations at Grand Onyx Solo Paragon. You will supervise staff, coordinate class timetables, manage member inquiries, and ensure facilities and safety standards are maintained.

The role emphasizes delivering exceptional member experiences, supporting HYROX and family programs, and collaborating with marketing and budgeting tasks to sustain a high-performance gym environment.

Qualifications

• Experience managing staff and facility operations in a fitness environment.
• Strong customer service focus and relationship building with members and partners.
• Ability to budget, report, and monitor club KPIs.
• Background in fitness, group training, and safety practices is preferred.
• Familiarity with HYROX and functional training concepts helpful.
• Proven leadership ability to motivate coaches and instructors.

Responsibilities

• Oversee daily gym operations and staff scheduling.
• Supervise coaches and instructors across programs and classes.
• Coordinate program timetables for gym floor, classes, and HYROX.
• Manage member inquiries, registrations, and feedback with a service mindset.
• Maintain facilities, equipment, and safety standards at a high level.
• Monitor club performance, support budgeting and reporting, and assist outreach initiatives.

Skills

Operations management

Customer service

Budgeting/Reporting

Fitness industry experience

HYROX training

Team leadership

Organizational skills

Scheduling tools

Communication skills

Education

Sports science education

Fitness management

Hospitality training

Business education

Job description

About the job

Company Description

OLA FIT CLUB (operating Grand Onyx Solo Paragon) is a full-service fitness and wellness club dedicated to helping members of all ages build strength, confidence, and healthy lifestyle habits. The club offers gym facilities, fitness classes, personal training, and HYROX training programs, alongside swimming, dance, ballet, and yoga for younger participants. Programs are structured to serve serious fitness enthusiasts and functional athletes as well as families, combining professional coaching with an engaging, results-driven approach. OLA FIT CLUB focuses on delivering high-quality training standards and a supportive community that makes regular exercise a sustainable, long-term habit for its members.

Role Description

The Operations Manager is a full-time, on-site role based in Surakarta, responsible for overseeing daily operations of Grand Onyx Solo Paragon and ensuring an excellent member experience. This position manages staff schedules, supervises coaches and instructors, and coordinates program timetables across gym floor operations, fitness classes, personal training, HYROX training, and children’s programs (swimming, dance, yoga). The Club Manager handles member inquiries, registrations, and feedback, and ensures that facilities, gym equipment, and safety standards are consistently maintained to a professional standard. This role also includes monitoring club performance and KPIs, supporting marketing and member outreach initiatives (including HYROX community building), managing budgets and reporting, and fostering a positive, high-performance environment for members and team members alike.

Qualifications

• Operational management skills, including staff supervision, scheduling, and facility oversight
• Customer service and communication skills to build strong relationships with members, parents, and partners
• Basic administrative and financial skills, such as record-keeping, budgeting, and reporting
• Experience in fitness, gym, sports, or wellness environments, with an understanding of both group training and functional/strength training and safety practices
• Familiarity with or willingness to learn HYROX and functional fitness training concepts
• Ability to lead, motivate, and develop teams (coaches, trainers, instructors) in a fast-paced, member-focused setting
• Strong organizational and problem-solving skills, with attention to detail and follow-through
• Comfort with using digital tools for scheduling, membership management, and internal communication
• Relevant education or training in sports science, fitness management, hospitality, business, or a related field is beneficial

Instagram : @grandonyx.id and @olafitclub