Operations Manager

ola fit club; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

OLA FIT CLUB, based at Grand Onyx Solo Paragon in Surakarta, seeks an Operations Manager to oversee daily operations and ensure an excellent member experience. This full-time, on-site role manages staff schedules, supervises coaches, coordinates gym floor activities, classes, HYROX training, and youth programs, while upholding safety and quality standards.

You will monitor KPIs, assist with marketing and community outreach, manage budgets, and prepare reports.

Qualifications

• Operational management skills, including staff supervision, scheduling, and facility oversight.
• Customer service and communication skills to build relationships with members, parents, and partners.
• Basic administrative and financial skills, such as record-keeping, budgeting, and reporting.
• Experience in fitness, gym, sports, or wellness environments with understanding of group training, functional/strength training, and safety.

Responsibilities

• Oversee daily club operations and ensure excellent member experience.
• Manage staff schedules, supervise coaches, and coordinate program timetables across gym floor, classes, and HYROX training.
• Handle member inquiries, registrations, and feedback, maintaining high service standards.

Skills

Operations management

Staff supervision

Scheduling

Customer service

Budgeting & reporting

Team leadership

Communication

Digital tools usage

Education

Sports science education

Hospitality/business background

Tools

Scheduling software

Member management systems

Digital communication tools

Job description

OLA FIT CLUB (operating Grand Onyx Solo Paragon) is a full-service fitness and wellness club dedicated to helping members of all ages build strength, confidence, and healthy lifestyle habits. The club offers gym facilities, fitness classes, personal training, and HYROX training programs, alongside swimming, dance, ballet, and yoga for younger participants. Programs are structured to serve serious fitness enthusiasts and functional athletes as well as families, combining professional coaching with an engaging, results-driven approach. OLA FIT CLUB focuses on delivering high-quality training standards and a supportive community that makes regular exercise a sustainable, long-term habit for its members.

Role Description

The Operations Manager is a full-time, on-site role based in Surakarta, responsible for overseeing daily operations of Grand Onyx Solo Paragon and ensuring an excellent member experience. This position manages staff schedules, supervises coaches and instructors, and coordinates program timetables across gym floor operations, fitness classes, personal training, HYROX training, and children’s programs (swimming, dance, yoga). The Club Manager handles member inquiries, registrations, and feedback, and ensures that facilities, gym equipment, and safety standards are consistently maintained to a professional standard. This role also includes monitoring club performance and KPIs, supporting marketing and member outreach initiatives (including HYROX community building), managing budgets and reporting, and fostering a positive, high-performance environment for members and team members alike.

Qualifications

• Operational management skills, including staff supervision, scheduling, and facility oversight
• Customer service and communication skills to build strong relationships with members, parents, and partners
• Basic administrative and financial skills, such as record-keeping, budgeting, and reporting
• Experience in fitness, gym, sports, or wellness environments, with an understanding of both group training and functional/strength training and safety practices
• Familiarity with or willingness to learn HYROX and functional fitness training concepts
• Ability to lead, motivate, and develop teams (coaches, trainers, instructors) in a fast-paced, member-focused setting
• Strong organizational and problem-solving skills, with attention to detail and follow-through
• Comfort with using digital tools for scheduling, membership management, and internal communication
• Relevant education or training in sports science, fitness management, hospitality, business, or a related field is beneficial

Instagram : @grandonyx.id and @olafitclub