On-Site Bali Multi-Property General Manager

MatchaTalent; Kecamatan Ubud; On-site; IDR 1,000,000,000 - 1,800,000,000; Full time

Job summary

MatchaTalent is assisting a distinguished hospitality group in Bali to appoint a Corporate General Manager to oversee operations across multiple properties in Ubud. The role requires on-site leadership, hands-on management, and accountability for guest experience, revenue performance, and standards across front office, F&B, housekeeping, and maintenance.

The ideal candidate will have 8–10+ years of leadership in hotels or multi-property resorts, strong experience with pre-opening activities,

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Hotel Administration, Business Management, or a related field.
• Minimum 8-10+ years of progressive hospitality leadership experience, including at least 3-5 years as a General Manager overseeing hotels, resorts, boutique properties, or multi-property operations.
• Proven experience managing pre-opening activities, hotel launches, or multi-property operations, preferably within Bali's hospitality market.
• Strong understanding of revenue management, yield optimization, occupancy strategy, budgeting, and cost control without excessive reliance on discounting.
• Proven expertise in SOP development, operational audits, quality control, guest experience management, and service recovery.
• Demonstrated ability to manage senior department heads and large hospitality teams while maintaining clear accountability and operational discipline.
• Strong leadership presence with the ability to make difficult decisions, resolve operational issues, and lead from the front.
• High emotional intelligence and strong understanding of Balinese hospitality culture and local workforce dynamics.
• Resilient, adaptable, decisive, and comfortable operating in a fast-paced, high-occupancy, multi-property environment.
• Strong commercial and analytical mindset with the ability to balance guest satisfaction, revenue performance, service quality, and operational efficiency.
• Professional fluency in English.
• Balinese native/local candidates with strong knowledge of the Bali hospitality market are strongly preferred.

Responsibilities

• Lead and oversee day-to-day operations across multiple hospitality properties, ensuring consistent service quality and operational standards.
• Drive pre-opening readiness, staffing coordination, workflow development, and operational setup for new properties.
• Take overall responsibility for property revenue performance, occupancy, GOP, and yield optimization while protecting room rates and brand positioning.
• Develop and manage operational budgets in coordination with ownership and ensure effective cost control.
• Establish, implement, audit, and continuously improve SOPs across front office, housekeeping, F&B, maintenance, guest experience, and other operational functions.
• Lead and manage department heads and a workforce of 200+ employees across multiple properties.
• Foster a high-performance culture through clear accountability, staff development, performance evaluation, and effective cross-property coordination.
• Identify operational bottlenecks, resolve service issues, and implement practical solutions to improve efficiency and guest satisfaction.
• Maintain strong relationships with owners while providing regular updates on operational performance, revenue, staffing, and strategic priorities.
• Ensure compliance with hospitality standards, internal policies, and applicable operational requirements.
• Lead by example and maintain a visible management presence across properties, particularly during periods of high occupancy and operational pressure.

Skills

Leadership

Revenue management

Operational excellence

Budgeting

People management

Strategic thinking

English fluency

Education

Diploma or Bachelor's Degree in Hospitality

Job description

MatchaTalent is assisting a distinguished hospitality group in Bali to appoint a Corporate General Manager to oversee operations across multiple properties in Ubud. The role requires on-site leadership, hands-on management, and accountability for guest experience, revenue performance, and standards across front office, F&B, housekeeping, and maintenance.

The ideal candidate will have 8–10+ years of leadership in hotels or multi-property resorts, strong experience with pre-opening activities,