Office Manager - GAIA

Digital Edge Data Center; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Digital Edge Data Center is seeking an on-site Office Manager for the CGK Campus (Cikarang). The role oversees campus administration, visits, and shared amenities (cafeteria, gym, warehouse) and coordinates with Operations, Security, Finance, HR, and Procurement.

You will lead campus staff, manage vendor relations, and drive safety, cost control, and service quality across facilities and workplace services. 10+ years’ related experience is expected.

Qualifications

• Bachelor’s Degree in Business Administration, Management, Hospitality, or related discipline.
• Minimum 10 years of experience in office management, facilities, campus or building administration, or workplace services, including experience leading teams.
• Hands-on experience managing shared campus amenities such as a cafeteria, gym, and warehouse.
• Experience managing visitor programs and access procedures in a secure or regulated environment (data center, industrial, or corporate campus) is highly desirable.
• Strong vendor, contractor, and budget management skills, with experience in service level monitoring.

Responsibilities

• Manage visits to the CGK Campus, including customers, partners, auditors, contractors, and VIP guests: scheduling, approvals, access, safety and security briefings, escorts, and hospitality.
• Serve as the centralized office for campus operations, administering the campus buildings and coordinating administrative support for operations teams.
• Oversee the campus cafeteria, including catering vendor management, menu and service quality, hygiene and food safety, cost control, and employee feedback.
• Oversee the campus gym, including equipment maintenance, cleanliness, operating hours, usage and safety rules, and vendor or instructor arrangements where applicable.
• Oversee warehouse administration, including receiving, storage, inventory control, stock records, issuing of materials and spare parts, and coordination with Procurement and Operations.
• Coordinate campus facilities and workplace services, including maintenance, cleaning, landscaping, waste management, pest control, utilities, parking, and transportation or shuttle arrangements.
• Coordinate with Security and Operations on access control, visitor and contractor badge management, and compliance with site security and data center entry procedures.
• Manage vendors, contractors, and service providers, including tendering support, service agreements, performance monitoring, and SLA compliance.
• Prepare and manage the campus administration budget, and monitor expenses, invoices, and purchase requests in coordination with Finance and Procurement.
• Maintain records for campus assets, service agreements, maintenance schedules, licenses, permits, and other relevant administrative documents.
• Lead and develop the office, facilities, and support staff, including outsourced and vendor teams, setting clear expectations and service standards.
• Support employee needs on campus, including onboarding arrangements, access, workstations, and general administrative requests.
• Support emergency preparedness, business continuity, and health and safety requirements across the campus, including drills and incident follow-up.
• Identify opportunities to improve campus processes, service quality, cost efficiency, and employee and visitor experience.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity.
• Perform other campus administration and workplace-related duties as assigned.

Skills

Office management

Facilities management

Leadership

Budget management

Vendor management

Health & safety

Communication

Microsoft Office

Education

Bachelor's Degree in Business Administration / Management / Hospitality or related discipline

Tools

Microsoft Office

Job description

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Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak,a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.
• Responsibility: We do what’s right for our people and the planet.

What we need:

This role is responsible for managing visits and the administration of the CGK Campus buildings, serving as the centralized office function that supports data center operations. The Office Manager will oversee day-to-day campus administration, visitor programs, facilities, and shared amenities including the cafeteria, gym, and warehouse, ensuring the campus remains safe, functional, well-organized, and aligned with company standards.

This role is based on-site at the CGK Campus in Cikarang and will work closely with Data Center Operations, Security, Facilities, Finance, HR, Procurement, vendors, contractors, and other internal stakeholders. Working from Cikarang is a requirement of the role, and the successful candidate should be comfortable operating in a large, growing campus environment.

Key responsibilities:

• Manage visits to the CGK Campus, including customers, partners, auditors, contractors, and VIP guests: scheduling, approvals, access, safety and security briefings, escorts, and hospitality.
• Serve as the centralized office for campus operations, administering the campus buildings and coordinating administrative support for operations teams.
• Oversee the campus cafeteria, including catering vendor management, menu and service quality, hygiene and food safety, cost control, and employee feedback.
• Oversee the campus gym, including equipment maintenance, cleanliness, operating hours, usage and safety rules, and vendor or instructor arrangements where applicable.
• Oversee warehouse administration, including receiving, storage, inventory control, stock records, issuing of materials and spare parts, and coordination with Procurement and Operations.
• Coordinate campus facilities and workplace services, including maintenance, cleaning, landscaping, waste management, pest control, utilities, parking, and transportation or shuttle arrangements.
• Coordinate with Security and Operations on access control, visitor and contractor badge management, and compliance with site security and data center entry procedures.
• Manage vendors, contractors, and service providers, including tendering support, service agreements, performance monitoring, and SLA compliance.
• Prepare and manage the campus administration budget, and monitor expenses, invoices, and purchase requests in coordination with Finance and Procurement.
• Maintain records for campus assets, service agreements, maintenance schedules, licenses, permits, and other relevant administrative documents.
• Lead and develop the office, facilities, and support staff, including outsourced and vendor teams, setting clear expectations and service standards.
• Support employee needs on campus, including onboarding arrangements, access, workstations, and general administrative requests.
• Support emergency preparedness, business continuity, and health and safety requirements across the campus, including drills and incident follow-up.
• Identify opportunities to improve campus processes, service quality, cost efficiency, and employee and visitor experience.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity.
• Perform other campus administration and workplace-related duties as assigned.

The successful candidate:

• Bachelor’s Degree in Business Administration, Management, Hospitality, or a related discipline.
• Minimum 10 years of experience in office management, facilities, campus or building administration, or workplace services, including experience leading teams.
• Hands-on experience managing shared campus amenities such as a cafeteria, gym, and warehouse, or comparable multi-function facilities.
• Experience managing visitor programs and access procedures in a secure or regulated environment (data center, industrial, or corporate campus) is highly desirable.
• Strong vendor, contractor, and budget management skills, with experience in service level monitoring.
• Strong organizational, administrative, communication, leadership, and problem-solving skills.
• Proficiency in Microsoft Office and other relevant workplace or administrative systems.
• Service-oriented, detail-oriented, proactive, and able to manage multiple priorities.
• Willing and able to be based full-time in Cikarang.
• Fluent in English and proficiency in Bahasa Indonesia is preferred.