ODU & IDU Sales Planning Officer

PT. Indosat Tbk; Jakarta Pusat; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT. Indosat Tbk is seeking a results-driven professional to coordinate dismantle and device recovery workflows across national sales teams.

You will set processes, SLA, and incentives with the managed service partner, logging requests in iSales and ensuring timely pickup slots and follow-up with customers when needed. You will lead sales programmes, pacing and performance reviews, market readiness, and channel tooling.

Qualifications

• Experience in sales operations and analytics.

Responsibilities

• Set the national dismantle and device recovery process and SLA with managed service partner.
• Log requests in iSales and book dismantle/pickup slots; follow up with customers if needed.
• Lead national sales programmes, pacing, and performance reviews.
• Build the national sales plan and cascade targets to circles, branches, and clusters.
• Design and govern incentive schemes and KPIs; manage stock, custody, and reconciliation.

Job description

Dismantle & device recovery support

Set the process for sales to help arrange dismantle and recovery. The managed service team leads it, but customers often contact the AE or TL who sold to them. When that happens, sales logs the request in iSales and books the dismantle or pickup slot with the managed service partner. When the partner cannot reach a customer, sales helps make contact. Set the SLA and the incentive or penalty that makes this happen.

Sales programmes

Run the national programme calendar: contests, push programmes, 5G drives, seasonal pushes, early-bird sell-in. Measure each and stop what does not pay back.

Job Description

Dismantle & device recovery support

Set the process for sales to help arrange dismantle and recovery. The managed service team leads it, but customers often contact the AE or TL who sold to them. When that happens, sales logs the request in iSales and books the dismantle or pickup slot with the managed service partner. When the partner cannot reach a customer, sales helps make contact. Set the SLA and the incentive or penalty that makes this happen.

Sales programmes

Run the national programme calendar: contests, push programmes, 5G drives, seasonal pushes, early-bird sell-in. Measure each and stop what does not pay back.

Pacing & performance review

Run the weekly national sales review: MTD vs LMTD, run-rate to month end, gap to target and corrective action by Circle.

Market & cluster readiness

Run the readiness check before a new city or cluster opens for selling: coverage, device stock, storage, installer capacity, sales force, channel.

Channel view & tooling

Keep one national view of performance across direct (AE, GSE), sales partners (MPX, SDP), trade and digital. Specify planning, stock and recovery tracking needs in iSales through the Business & IT interface role.

Team leadership

Lead FWA Commercial Analytics; set the analytics agenda behind planning, pacing and device reconciliation.

Job Description

Owns the national FWA sales number for ODU and IDU: builds the plan, cascades it to Circle and branch, and runs the programmes and incentives that deliver it. Plans against 5G coverage, install capacity and device supply, so targets are achievable and payable. Gives one national view of pacing, and forces corrective action when a Circle drifts

Workflow

Key responsibility

Sales plan & target cascade

Build the national ODU and IDU sales plan (GA, acquisition revenue, sell‑in) and cascade monthly targets to Circle, branch and cluster, weighted by 5G coverage, install capacity and device stock.

ODU / IDU mix

Own the ODU vs IDU split in the plan; rebalance as coverage, indoor signal and device cost move.

Incentive & KPI design

Model and govern the sales incentive schemes for managers (GA 60%, M0 revenue 20%, % productive AE 20%, 5G booster) and the TL/AE frontline slabs; keep internal KPIs and partner SLAs (MPX, SDP) pointing the same way, including caps.

Sales device custody (fraud control)

Control the 5G devices, especially IDU, that AEs, TLs and sales partners draw from managed service partner storage to sell. Set stock limits per AE and channel; require IMEI/serial scan at hand-over, sale and return; run daily issue–sell–return reconciliation with the storage partner; age unsold stock; trigger clawback and agency action on missing devices.