OCEAN FREIGHT OPERATION SPECIALIST

DHL Global Forwarding; Batam; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

DHL Global Forwarding in Batam is seeking an Ocean Freight Export Admin to support the end-to-end freight forwarding processes and customer service activities. The role focuses on administrative tasks, document control, and coordination with carriers to ensure timely shipments.

The ideal candidate holds a Bachelor degree and at least 2 years of ocean freight experience, with strong MS Office skills and good English communication abilities.

Qualifications

• Bachelor degree in any major.
• At least 2 years in handling Ocean Freight shipments.

Responsibilities

• Support delivery of ocean freight forwarding processes and activities for internal and external customers.
• Provide timely administrative support such as gathering operational requirements and responding to tariff queries.
• Prepare, control, and distribute required Import/Export documents and update shipping information.

Skills

Incoterm and shipment management

MS Office Suites

English (spoken and written)

Good communication

Education

Bachelor degree

Tools

MS Office

Job description

Job Purpose

Administer Ocean Freight Export operation and customer service processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

• Under limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Perform administrative tasks such as research, data processing and validation, and documentation
• Assist in compiling requirements for freight control center, and details, information and instructions for operations team
• Share allocation and reservations of freight on planned line haul
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Gather information and data for shipping tenders
• Record and share information, and handle day-to-day shipment documentation for freight forwardingReconcile data and generate reports and updates for account performances to support other team members
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/ difficult situations
• In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Qualifications & Key Requirements

• Education Level: Bachelor degree from any major
• Experience Level: At minimum 2 years in handling Ocean Freight shipment

Skills

• Incoterm and shipment management, especially ocean freight
• Well versed of Ms Office Suites
• English – spoken and written
• Good communication skill

Why Join Us?

At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.