OCEAN FREIGHT OPERATION SPECIALIST

PT DHL Global Forwarding Indonesia; Batam; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT DHL Global Forwarding Indonesia is seeking an Ocean Freight Admin to support export operations and customer service activities, ensuring smooth flow of information and goods across the global supply chain. You will handle documentation, rates, and notifications to optimize profitability and asset utilization.

Responsibilities include processing shipments, coordinating with operations, and maintaining client relations with a focus on compliance and efficiency.

Qualifications

• Bachelor level education in any major.
• 2+ years handling Ocean Freight shipments.

Responsibilities

• Support delivery of ocean freight forwarding processes for internal and external customers.
• Provide administrative support: gather requirements, arrange customer visits, respond to tariff queries.
• Perform data processing, validation, and documentation tasks.
• Assist in compiling requirements for freight control center and operations instructions.
• Share freight allocation and reservations on planned line haul.
• Assist in ascertaining freight rates based on tariff rates and delivery schedules.

Skills

Ocean freight management

MS Office

English proficiency

Education

Bachelor's degree

Job description

Administer Ocean Freight Export operation and customer service processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

• Under limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Perform administrative tasks such as research, data processing and validation, and documentation
• Assist in compiling requirements for freight control center, and details, information and instructions for operations team
• Share allocation and reservations of freight on planned line haul
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Gather information and data for shipping tenders
• Record and share information, and handle day-to-day shipment documentation for freight forwarding
• Reconcile data and generate reports and updates for account performances to support other team members
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/ difficult situations
• In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Qualifications & Key Requirements

Education Level: Bachelor degree from any major

Experience Level: At minimum 2 years in handling Ocean Freight shipment

Skills

Incoterm and shipment management, especially ocean freight

Well versed of Ms Office Suites

English – spoken and written

Why Join Us?

At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.