Customer Service (CS) Ocean Export Staff

PT Dextrans Worldwide Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT. DEXTRANS WORLDWIDE INDONESIA is seeking a Customer Service Ocean Export Staff to handle and monitor export shipments from booking to cargo departure.

You will coordinate with shipping lines, agents, transporters, and warehouses, and act as the main contact for customers on export activities. You will prepare and verify documents (B/L, SI, Packing List, PEB, CO, if required) and ensure accuracy, timeliness, and compliance.

Qualifications

• Handle and monitor export shipments via sea freight from booking until cargo departure.
• Coordinate shipment schedules with shipping lines, overseas agents, transporters, warehouses, and related parties.
• Prepare, review, and verify export documents, including B/L, SI, Packing List, PEB and supporting export documents.

Responsibilities

• Act as the main point of contact for customers regarding export shipment activities.
• Provide shipment updates, vessel schedules, and cargo status information to customers.
• Handle customer inquiries, requests, operational issues, and complaints professionally and promptly.
• Maintain strong and positive relationships with customers and business partners.
• Update shipment data accurately into the company system.
• Prepare shipment status reports and export operational reports regularly.
• Maintain proper filing and documentation records.
• Support invoicing and billing processes when necessary.
• Ensure all export activities comply with customs regulations, shipping requirements, and company SOP.
• Create AR and AP entries in CargoWise; issue invoices and coordinate with Finance for billing.

Skills

Customer service

Communication

Logistics coordination

Tools

CargoWise

Job description

Customer Service (CS) Ocean Export Staff

Handle and monitor export shipments via sea freight from booking until cargo departure.

Coordinate shipment schedules with shipping lines, overseas agents, transporters, warehouses, and related parties.

Arrange booking space with shipping lines and monitor vessel schedules.

Ensure all export shipments are processed within the required timeline.

Customer Service & Communication

Act as the main point of contact for customers regarding export shipment activities.

Provide shipment updates, vessel schedules, and cargo status information to customers.

Handle customer inquiries, requests, operational issues, and complaints professionally and promptly.

Maintain strong and positive relationships with customers and business partners.

Prepare, review, and verify export documents, including:

• Bill of Lading (B/L)


• Shipping Instructions (SI)


• Packing List


• PEB and supporting export documents


• Certificate of Origin (if required)

Ensure all export documentation is complete, accurate, and submitted on time.

Coordination & Operational Support

Coordinate with internal operations, trucking, warehouse, customs clearance teams, and shipping lines regarding export activities.

Monitor stuffing schedules, vessel cut-off times, and cargo loading processes.

Ensure smooth operational execution and timely shipment departures.

Reporting & Administration

Update shipment data accurately into the company system.

Prepare shipment status reports and export operational reports regularly.

Maintain proper filing and documentation records.

Support invoicing and billing processes when necessary.

Compliance

Ensure all export activities comply with customs regulations, shipping requirements, and company SOP.

Maintain confidentiality of customer and company information.

Finance & Billing Coordination

Create Accounts Receivable (AR) and Accounts Payable (AP) entries accurately in CargoWise system.

Prepare and submit Payment Requests for operational and vendor-related expenses.

Coordinate with Finance and Billing Team regarding billing and payment processes.

Issue and provide invoices to shippers/customers in a timely manner.

Request and coordinate with Finance Team for E-VAT issuance and supporting tax documents.

Monitor invoice status and assist in following up outstanding payments when required.

Ensure billing documents and operational charges are aligned with shipment details and customer agreements.

Maintain proper filing and recordkeeping of finance-related documents.

How many years' experience do you have in a Customer Service Role?

PT. DEXTRANS WORLDWIDE INDONESIA is one of the international freight forwarder company in the world invite most talented people with skill and experience to contribute to our Indonesia team

PT. DEXTRANS WORLDWIDE INDONESIA is one of the international freight forwarder company in the world invite most talented people with skill and experience to contribute to our Indonesia team