NOC Observability Engineer - Hybrid + Growth & Training

NinjaOne, LLC

Kota Bandung

On-site

IDR 89,280,000 - 167,400,000

Full time

4 days ago

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Benefits offered by this job

Free in-office lunches

Hybrid work environment

Competitive compensation

Growth and advancement opportunities

Renowned training platform

Job summary

NinjaOne is seeking a NOC Observability Engineer to join our SiteOps team in Bandung, Indonesia. The role focuses on monitoring Dropsuite's cloud and private infrastructure, ensuring performance and availability through 24x7 surveillance and incident response.

This onsite position requires the ability to work in a shift rotation and engage with cross-functional teams. Ideal candidates have 1–3 years in IT helpdesk/NOC, strong English communication, and knowledge of AWS/GCP and monitoring tools

Qualifications

Diploma or degree in computer science or a related field.
1–3 years in IT helpdesk/technical support/NOC environment.
Good English communication skills (written and verbal).
Knowledge of cloud infrastructure (AWS and/or GCP).
Knowledge of monitoring systems such as Datadog, Grafana, Zabbix, etc.

Responsibilities

Monitor the performance and availability of Dropsuite's cloud infrastructure and SaaS products (AWS, GCP).
Perform regular health checks on all infrastructure components.
Respond to alarms and alerts; escalate as needed to Level 2 support.
Troubleshoot issues at Level 1 and document incident resolutions.
Create and track trouble tickets to closure; participate in incident management.