Nightclub Floor Captain & Guest Experience Lead

Tasvan Development Group; Provinsi Bali; On-site; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Staff discounts

Collaborative team environment

Career advancement opportunities

Ongoing training

Job summary

Tasvan Development Group is seeking a Floor Captain / FOH Supervisor (Nightclub) in Badung, Bali. This full-time role leads front-of-house operations, ensuring top-tier guest experiences and strict service standards in a high-energy nightlife environment.

You will supervise hosts, servers, and bar staff, coordinate seating and reservations, and uphold health and safety regulations while driving guest satisfaction and brand excellence.

Qualifications

• Minimum 3-5 years' supervisory or floor management experience in a nightclub or high-volume venue.
• Proven leadership and staff-motivation abilities.
• Strong English communication; Indonesian a plus.

Responsibilities

• Supervise and coordinate all front-of-house staff, including hosts, servers and bar attendants.
• Welcome guests and manage floor seating arrangements to optimise guest experience and venue capacity.
• Monitor guest satisfaction and respond to concerns or requests.
• Ensure compliance with health, safety and security protocols.
• Train and mentor FOH staff on service procedures and policies.
• Manage reservation systems and coordinate with kitchen and bar teams for efficient service delivery.
• Handle guest complaints professionally and resolve issues.
• Conduct briefings with the team before service.
• Monitor stock levels and communicate supply needs.
• Support marketing initiatives and promotions by engaging with guests.
• Maintain accurate records of guest interactions and incidents.

Skills

Leadership

Guest relations

English communication

Health & safety

Crisis management

Job description

Tasvan Development Group is seeking a Floor Captain / FOH Supervisor (Nightclub) in Badung, Bali. This full-time role leads front-of-house operations, ensuring top-tier guest experiences and strict service standards in a high-energy nightlife environment.

You will supervise hosts, servers, and bar staff, coordinate seating and reservations, and uphold health and safety regulations while driving guest satisfaction and brand excellence.