Night Operations & Guest Safety Supervisor

PT Bali Utama Cakrawala; Kuta Selatan; In loco; IDR 66.960.000 - 133.920.000; Tempo pieno

Descrizione del lavoro

PT Bali Utama Cakrawala is seeking an experienced Night Duty Officer to oversee Discovery Mall Bali's operations during night shifts. You will ensure guest safety, comfort, and seamless service across venues within the mall precinct.

The role requires at least 5 years in nightlife or entertainment venues, with proven skills in managing guests under the influence of alcohol, conflict de-escalation, and fluent English; Mandarin is a strong advantage.

Competenze

• Minimum 5 years of experience in nightlife or entertainment venues.
• Proven ability to manage guests under the influence of alcohol.
• Fluent spoken and written English; Mandarin is a plus.

Mansioni

• Supervise and ensure all operational areas run safely, orderly, and smoothly during the night shift.
• Handle and manage guests under the influence of alcohol using a persuasive, calm, and professional approach.
• Implement safety procedures and handle conflicts/incidents swiftly without disturbing the comfort of other guests.
• Maintain active coordination with operational teams, security staff, and venue management.
• Communicate effectively with both local and international guests to deliver high-quality hospitality service.

Conoscenze

Night shift

Guest management

Conflict de-escalation

English fluency

Mandarin (preferred)

Descrizione del lavoro

PT Bali Utama Cakrawala is seeking an experienced Night Duty Officer to oversee Discovery Mall Bali's operations during night shifts. You will ensure guest safety, comfort, and seamless service across venues within the mall precinct.

The role requires at least 5 years in nightlife or entertainment venues, with proven skills in managing guests under the influence of alcohol, conflict de-escalation, and fluent English; Mandarin is a strong advantage.