Network Security Engineer

Packet Systems Indonesia; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Packet Systems Indonesia is seeking an IT-security engineer to provide engineering support for Palo Alto-based solutions in Jakarta. You will manage daily operations, assist with deployments, and troubleshoot incidents while coordinating with client infrastructure teams and vendors.

The role requires at least 2 years of relevant experience, strong knowledge of Palo Alto, F5, and Bluecoat technologies, and proficient English communication.

Qualifications

• Bachelor's degree in IT/CE/Telecommunication from a reputable university.
• Minimum 2 years' experience managing Palo Alto Firewall technologies.
• Strong knowledge of Load Balancer (F5) and Proxy (Bluecoat).
• Exposure to Routing and Switching technologies.
• Solid understanding of operations and project-based tasks (troubleshooting, upgrades, deployments).
• Excellent verbal and written English communication.

Responsibilities

• Provide IT-security engineering support to improve client security posture.
• Manage day-to-day operations, monitoring, and support of Palo Alto Security solution.
• Provide critical troubleshooting and corrective actions to maintain security integrity.
• Support change requests in customer networks.
• Assist with new installations and migration/integration of systems.
• Provide initial troubleshooting before escalation.
• Collaborate with client's IT teams and third-party vendors for case escalation.
• Contribute to project documentation (Site Survey, MoP, UAT).

Skills

Palo Alto Firewall

Load Balancer (F5)

Bluecoat Proxy

Routing & Switching

Troubleshooting

English Communication

Education

Bachelor's degree in Information Technology or Computer Engineering or Telecommunication

Job description

• Hold a Bachelor's degree (S-1 degree) in Information Technology or Computer Engineering or Telecommunication from reputable university
• Must possessed a proven 2 years working experience (at minimum) in managing a Palo-Alto based Firewall Technologies
• Strong and proven knowledge for Load Balance technology (F5), Proxy Technology (Bluecoat), and a minimum expsoure for Routing/Switching technology
• Deep comperhension and understanding of both the operation, as well as project-based task and activity, ex: troubleshooting, device upgrade, hardware deployment, pre-config, device migration, etc.
• Excellent interpersonal & communication skills
• Good capacity in English communication, both for verbal and written
• Ability to perform under pressure and tight time constraints; be able to work under limited guidance in line with a broad plan, or strategy
• Willing to work with shifting arrangement

Job Description:

• Provide the IT-security engineering support and guidance to the client that improve the client's security posture; improving the confidentiality, integrity, and availability of information systems by identifying, verifying, and understanding cyber events
• Managin the day-to-day operation, monitoring, and operational support of Palo Alto Security solution
• Providing a critical support for troubleshooting and other corrective action to maintain the security's integrity
• Acting as a support for change request in customer network
• Act as a support for new installation; integrating of the desired system into the existing system as well as the required migration
• Provide an initial troubleshooting for incoming issues before escalation
• Work with other customer’s infrastructure team (such as security, network, etc.) and third-party vendors to open case and escalation as part of troubleshooting
• Working as a team in managing all the project documentation (ranging from Site Survey, MoP, and UAT) as a build documentation