Network & Infrastructure Operation and Maintenance

Elitez Pte Ltd; Tangerang; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Elitez Pte Ltd in Tangerang seeks a Network & Infrastructure Operator to maintain and secure office LAN, WAN, and Wi‑Fi networks, coordinating with China HQ IT teams and local ISPs for smooth daily operations.

You will configure switches, routers, firewalls, wireless access points, and VPNs; monitor performance; document incidents; and support regional IT activities. A minimum of 2 years in IT/network support and a D3/S1 in IT fields are required.

Qualifications

• D3 or S1 in IT, Networking, Telecommunications or related field.
• At least 2 years of experience in IT or network support.
• Strong hands-on knowledge of networking principles and infrastructure.
• Experience configuring and troubleshooting switches, routers, firewalls, wireless access points, and VPN connections.

Responsibilities

• Maintain and troubleshoot office LAN, WAN, and Wi-Fi networks.
• Configure and manage switches, routers, firewalls, wireless access points, and VPN connections.
• Monitor network performance and identify connectivity issues.
• Troubleshoot network downtime, latency, and connectivity abnormalities.
• Coordinate with China HQ IT teams and local Internet Service Providers.
• Maintain network topology diagrams, IP address inventories, and network configuration records.
• Ensure network reliability and operational security.
• Document incidents, resolutions, configuration changes, and preventive maintenance activities.

Skills

Networking fundamentals

Troubleshooting

Documentation

VPN configuration

Education

D3 or S1 in IT/Networking/Telecommunications

Tools

Networking hardware

Job description

Network & Infrastructure Operation and Maintenance

Maintain reliable, secure, and high-performing office LAN, WAN, and Wi-Fi networks. This role manages network infrastructure, resolves connectivity issues, and coordinates with China HQ IT teams and local Internet Service Providers to support smooth day-to-day operations.

Key responsibilities

Maintain and troubleshoot office LAN, WAN, and Wi-Fi networks.

Configure and manage switches, routers, firewalls, wireless access points, and VPN connections.

Monitor network performance and identify connectivity issues.

Troubleshoot network downtime, latency, and connectivity abnormalities.

Coordinate with China HQ IT teams and local Internet Service Providers.

Maintain network topology diagrams, IP address inventories, and network configuration records.

Ensure network reliability and operational security.

Document incidents, resolutions, configuration changes, and preventive maintenance activities.

What we're looking for

D3 or S1 qualification in IT, Networking, Telecommunications, or a related field.

At least 2 years of experience in IT or network support.

Strong hands-on knowledge of networking principles and network infrastructure.

Practical experience configuring and troubleshooting switches, routers, firewalls, wireless access points, and VPN connections.

Strong independent troubleshooting and problem-solving capability.

Ability to monitor network performance and maintain accurate technical documentation.

Experience in a BPO or contact centre environment is preferred.

Effective communication skills for collaboration with regional IT teams and Internet Service Providers.