(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading support service company is looking for a Chat Support Consultant to provide high-quality customer support in crypto trading via live chat and email. The ideal candidate is a native Indonesian speaker with C1-level English skills and at least 6 months of experience in live chat support, preferably in financial services. This role allows for flexible remote work and offers many benefits, including a supportive management approach and development opportunities.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between workload and personal time

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Personal computer with at least 8Gb of RAM and a stable internet connection.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross‑functional specialists.

Skills

Native Indonesian speaker

C1-level English skills

Strong analytical thinking

CRM experience in Salesforce

Proactive attitude

Tools

CRM systems expertise

Job description

Chat Support Consultant, crypto (Remote)

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;
• Communicate with developers and cross‑functional specialists.

What you need to succeed in this role

• Native Indonesian speaker with C1-level English skills;
• At least 6 months of live chat support experience, preferably in crypto or financial services;
• Basic financial knowledge or payment/banking experience is preferred;
• Crypto industry knowledge is a plus;
• CRM experience in Salesforce is an advantage;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus

• CRM systems expertise.

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also internal health policy;
• Responsive leadership interested in your development and long‑lasting cooperation;
• Greenhouse conditions for self‑development;
• A culture built on trust, with no time‑tracking requirements;
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.