Multichannel Customer Experience Pro (Zendesk)

Bumi Berkah Boga; Jakarta Pusat; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Bumi Berkah Boga is hiring a Customer Service Agent to deliver superior experiences across WhatsApp, Instagram, Email, KK App, and Twitter. You will handle inquiries, resolve complaints, and escalate issues when needed, while maintaining product knowledge to provide precise, helpful responses.

The role requires 1–2 years in customer service, familiarity with Zendesk, and the ability to work shifts including weekends and public holidays. Join our OpCo department to support service excellence.

Qualifications

• Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.
• Familiarity with Zendesk or other contact center platforms.
• Strong problem-solving, communication, and decision-making skills.
• Able to work shifts, including weekends and public holidays.

Responsibilities

• Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk.
• Escalate unresolved cases to relevant departments with a sense of urgency and professionalism.
• Maintain deep knowledge of company products and services to provide accurate and helpful responses.
• Contribute to regular customer service reporting and analysis.
• Support team leads in improving communication standards and procedures.

Skills

Problem-solving

Communication

Decision-making

Shift work

Education

Diploma/Bachelor’s degree in Customer Service

Tools

Zendesk

Job description

Bumi Berkah Boga is hiring a Customer Service Agent to deliver superior experiences across WhatsApp, Instagram, Email, KK App, and Twitter. You will handle inquiries, resolve complaints, and escalate issues when needed, while maintaining product knowledge to provide precise, helpful responses.

The role requires 1–2 years in customer service, familiarity with Zendesk, and the ability to work shifts including weekends and public holidays. Join our OpCo department to support service excellence.