Multi-Site Maintenance Supervisor

Seven Retail; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Seven Retail seeks a capable Maintenance Operations professional to manage tickets, assignments, and vendor coordination across multiple centers. You will monitor SLAs, track KPIs, and generate dashboards to support efficient maintenance processes.

Ideal candidates have 3–5 years in relevant ops roles, a Bachelor’s degree, strong Excel/Sheets skills, and proven leadership for coordinating cross-functional teams. This role is on-site in Jakarta and offers growth within a growing house of brands.

Qualifications

• Bachelor's Degree in any major.
• 3–5 years in Maintenance Operations, Facility Management, or Field Operations.
• 1–2 years in a supervisory or coordinator role.
• Experience in multi-site operations, SLA monitoring, vendor coordination, and reporting.
• Strong knowledge of preventive and corrective maintenance processes.
• Proficiency in Excel and/or Google Sheets with dashboards and reports.
• Familiar with KPI monitoring, reporting, and data analysis.
• Strong coordination, communication, and stakeholder management skills.
• Excellent analytical thinking, problem-solving and decision-making.
• Detail-oriented with time management and follow-up skills.
• Demonstrated leadership capability to coordinate teams.

Responsibilities

• Manage and monitor maintenance tickets from creation to completion.
• Document, categorize, and update tickets in the system.
• Monitor ticket aging and ensure timely SLA-based resolution.
• Coordinate work assignments between internal teams, field technicians, and vendors.
• Allocate resources based on priorities and maintenance needs.
• Collaborate with stakeholders for smooth maintenance execution.
• Monitor preventive and corrective maintenance to ensure SLA compliance.
• Identify delays and bottlenecks; coordinate corrective actions.
• Track KPIs and maintenance performance.
• Develop and maintain dashboards and reports on SLA, progress, and vendor performance.
• Provide weekly and monthly reports with insights for improvements.
• Coordinate with vendors to meet quality standards and timelines.
• Manage vendor performance and maintain relationships.
• Support operational excellence across multi-site operations.

Skills

Coordination

Communication

Stakeholder management

Analytical thinking

Education

Bachelor's Degree

Tools

Excel

Google Sheets

Pivot Tables

Dashboards

Job description

Seven Retail seeks a capable Maintenance Operations professional to manage tickets, assignments, and vendor coordination across multiple centers. You will monitor SLAs, track KPIs, and generate dashboards to support efficient maintenance processes.

Ideal candidates have 3–5 years in relevant ops roles, a Bachelor’s degree, strong Excel/Sheets skills, and proven leadership for coordinating cross-functional teams. This role is on-site in Jakarta and offers growth within a growing house of brands.