Multi-Property Hotel Operations Manager

Bobobox AB; Provinsi Bali; On-site; IDR 3,400,000,000 - 6,000,000,000; Full time

Job summary

Bobobox is seeking an Operational Manager to ensure consistent, efficient operations across Indonesia’s cabin properties. You will translate strategies into practical SOPs, lead teams, and drive data-driven decisions to enhance guest experiences.

You will oversee revenue optimization for group bookings, vendor relations, and cross-functional collaboration to sustain growth and quality across multiple sites.

Qualifications

• Bachelor's degree from a top university, preferably with hospitality focus.
• Minimum 3 years in hotel operation role.
• Minimum 3 years managing multiple hotels as hotel manager or equivalent.
• Willing to work at any branch locations across Indonesia with potential relocations.
• Fluent in English (spoken and written).
• Experience with PMS/HMS and POS software.
• Experience with Google Workspace (Sheets, Slides, Docs).
• Excellent interpersonal communication skills.
• Strong organizing and relationship management skills.
• Fluent in numbers, analytics, and data-driven decisions.
• Results-driven with strong communication.
• Adaptable to fast-paced environments.
• Familiar with KPIs, SOPs and policy development.
• Experience in product and service quality improvements.
• Operational excellence and quality assurance focus.
• Experience in coaching and training delivery.

Responsibilities

• Optimize revenue from group bookings with sales & partnerships teams across preparation, pre-arrival, arrival, and post-arrival stages.
• Maintain relationships with vendors, partners, and local community.
• Collaborate with Market Validation to monitor demand, competitors, customer insights, and external factors; propose actions.
• Maximize upselling and cross-selling (add-ons, experiences, ancillary revenue).
• Collaborate with Special Project team to create revenue sources with affiliates/new markets.
• Monitor, analyze and propose actions to prevent operational cost leakage.
• Coordinate with local vendors to optimize costs.
• Maintain service consistency and SOP adherence.
• Minimize complaint ratio.
• Maintain assets through preventive maintenance rather than reactive repairs.
• Manage relationships with landlords, partners, and local communities.
• Ensure manpower planning and effective shift management.
• Provide structured coaching to the team.
• Maintain discipline, productivity and operational stability.
• Create weekly performance and progress reports.

Skills

Fluent English

Interpersonal skills

Organizing & planning

Data analysis

Adaptability

Coaching & training

KPI setting

SOP & policy development

Education

Bachelor's degree in Hospitality

Tools

PMS/HMS

POS software

Google Workspace

Job description

Bobobox is seeking an Operational Manager to ensure consistent, efficient operations across Indonesia’s cabin properties. You will translate strategies into practical SOPs, lead teams, and drive data-driven decisions to enhance guest experiences.

You will oversee revenue optimization for group bookings, vendor relations, and cross-functional collaboration to sustain growth and quality across multiple sites.