Mobile Gaming Community Lead

Tripledot Studios; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Tripledot Studios is seeking a Community Manager to set strategic direction and drive player engagement for a casual social mobile title. The role is based in Jakarta, bridging players with the development team to build vibrant communities and translate sentiment into actionable product insights.

You will lead a cross-functional team, manage content across social platforms, and collaborate with marketing, product, and design to ensure consistent brand messaging.

Qualifications

• 3+ years of experience in community management or social media strategy within the video games industry (mobile games preferred).
• Deep Mobile Gaming Context: Familiarity with free-to-play (F2P) casual mobile game mechanics, live-ops cycles, and social engagement loops.
• Analytical Mindset: Proven ability to analyze community metrics, sentiment data, and campaign performance to continuously optimize strategy.
• Exceptional Communication: Fluent in English (written and verbal) with top-tier copywriting skills tailored to casual, friendly, and engaging brand voices.
• Project Management Excellence: Strong organizational skills with a track record of managing multiple deliverables and community initiatives under tight timelines.
• Passion for Gaming: A genuine love for casual/social games and an understanding of what makes player communities thrive.

Responsibilities

• Define Strategy & Core Pillars: Build, execute, and scale our community engagement strategy focused on five core pillars: Player Relationships, Recognition, In-Game & Out-of-Game Events, Brand Loyalty, and Player Service.
• Content & Social Channel Management: Plan, craft, and publish engaging, player-centric content across key social platforms (Facebook, Instagram, Discord, TikTok, X, and YouTube) tailored to casual mobile gamers.
• Voice of the Player & Studio: Synthesize community feedback, sentiment, and trends into clear, actionable reports for Product, Design, and Marketing teams.
• Creator & Influencer Partnerships: Identify, build, and nurture 1:1 relationships with key influencers, content creators, and brand ambassadors in the casual gaming space.
• Community Events & LiveOps Integration: Design, execute, and evaluate high-impact community events, contests, and giveaways aligned with in-game LiveOps and seasonal campaigns.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, Design, and external IP brand managers to ensure messaging aligns with product updates and brand guidelines.
• Crisis & Sentiment Management: Proactively monitor channels to address player issues, mitigate crisis situations, and maintain a welcoming, positive community environment.

Skills

Community management

Social media strategy

English communication

Analytics & reporting

Project management

Crisis management

Influencer partnerships

Tools

Adobe Photoshop

Canva

Video editing

Job description

Tripledot Studios is seeking a Community Manager to set strategic direction and drive player engagement for a casual social mobile title. The role is based in Jakarta, bridging players with the development team to build vibrant communities and translate sentiment into actionable product insights.

You will lead a cross-functional team, manage content across social platforms, and collaborate with marketing, product, and design to ensure consistent brand messaging.