Mechanical Excellence Lead

Electrum; Jakarta Selatan; On-site; IDR 40,000,000 - 65,000,000; Full time

Job summary

Electrum is seeking a Mechanical Excellence Lead to elevate technical quality, performance standards, and operational capabilities across our service network. You will design SOPs, training programs, and performance frameworks while mentoring mechanics and supporting complex repairs.

Collaborating with Service, Operations, CX, and Product teams, you’ll ensure consistent, safe, high‑quality service and drive customer satisfaction.

Qualifications

• Advanced diagnostics, mechanical systems, and repair workflows.
• Strong coaching and leadership to upskill mechanics at varying levels.
• Focus on safety, quality, and process discipline.
• Experience creating or improving SOPs, training materials, or technical documentation.
• Familiarity with performance management, KPIs, and productivity analysis.

Responsibilities

• Set and maintain mechanical excellence standards across all service locations.
• Develop, review, and improve SOPs for mechanical operations, troubleshooting, safety, and workflows.
• Design and lead onboarding and continuous training programs for mechanics.
• Establish and manage mechanics performance KPIs, productivity metrics, and quality checkpoints.
• Implement a rewards and discipline framework to reinforce performance.
• Conduct technical audits to ensure adherence to SOPs and safety procedures.
• Provide hands-on support in diagnosing complex cases and mentoring during high-priority repairs.
• Collaborate with Operations and Product teams to identify recurring mechanical issues and contribute to root-cause analysis and long-term solutions.
• Support recruitment and assessment of mechanic candidates through skill tests and competency evaluations.
• Collaborate with cross-functional teams to improve overall service quality and customer satisfaction.

Skills

Diagnostics

Leadership

Coaching

Safety

KPI setting

Cross-functional communication

Documentation

Job description

About the Role

We are looking for a Mechanical Excellence Lead to elevate the technical quality, performance standards, and operational capabilities of our mechanics across Electrum’s service network. This role is ideal for a highly skilled mechanic who not only excels in hands‑on diagnostics and repair but can also design systems, SOPs, training programs, and performance frameworks that raise the bar for the entire organization.

You will collaborate closely with Service, Operations, CX, and Product teams to ensure our mechanical teams deliver consistent, safe, and high‑quality service while maintaining strong discipline, productivity, and customer satisfaction.

What You Will Do

• Set and maintain mechanical excellence standards across all service locations, ensuring consistent quality of repair, maintenance, and diagnostics.

• Develop, review, and continuously improve Standard Operating Procedures (SOPs) for mechanical operations, troubleshooting, safety, and service workflows.

• Design and lead onboarding and continuous training programs for mechanics, including technical skills, safety, and operational best practices.

• Establish and manage mechanics performance KPIs, productivity metrics, and quality checkpoints.

• Implement a rewards and discipline framework to reinforce strong performance and correct deviations.

• Conduct technical audits to ensure adherence to SOPs, service quality standards, and safety procedures.

• Provide hands‑on support in diagnosing complex cases and mentoring mechanics during high‑priority repairs or escalations.

• Work with Operations and Product teams to identify recurring mechanical issues and contribute to root‑cause analysis and long‑term solutions.

• Support recruitment and assessment of mechanic candidates through skill tests and competency evaluations.

• Collaborate with cross‑functional teams to improve overall service quality, reduce repeat issues, and enhance customer satisfaction.

What You Bring

• 4–7 years of experience as a mechanic, technician, or service specialist — preferably in EV, motorcycles, automotive, or related industries.

• Advanced technical knowledge in diagnostics, electrical systems, mechanical systems, and repair workflows.

• Experience creating or improving SOPs, training modules, or mechanical instruction materials.

• Strong coaching, mentoring, and leadership skills with the ability to upskill mechanics of varying levels.

• Familiarity with performance management, KPI setting, and productivity analysis.

• Clear communication skills and the ability to coordinate with operations, CX, and product teams.

• Strong discipline, attention to detail, and commitment to safety and quality standards.

Nice to Have

• Experience in EV servicing or high‑voltage safety practices.

• Prior experience in training roles, service supervision, or technical leadership.

• Knowledge of service process optimization or continuous improvement frameworks.

• Ability to create technical documentation, training materials, or video‑based instruction.