Mechanical Excellence Lead

Electrum; Jakarta Pusat; On-site; IDR 468,720,000 - 669,600,000; Full time

Job summary

Electrum seeks a Mechanical Excellence Lead to raise technical quality, performance, and service capability across its network. You will drive SOPs, mentoring, training, KPIs and audits, ensuring safe, high-quality repairs and consistent customer satisfaction.

You will collaborate with Service, Operations, CX and Product teams to elevate mechanics performance and build scalable processes across locations.

Qualifications

• 4-7 years of experience as a mechanic or service specialist.
• Strong diagnostics, electrical and mechanical systems knowledge.
• Experience creating or improving SOPs and training materials.
• Proven leadership, coaching and ability to upskill teams.
• Familiarity with KPI setting and productivity analysis.
• Clear communication with cross-functional teams.

Responsibilities

• Set and maintain mechanical excellence standards across locations.
• Develop, review, and improve SOPs for mechanical operations.
• Design and lead onboarding and training programs for mechanics.
• Establish and manage mechanics KPIs and productivity metrics.
• Implement rewards and discipline framework to reinforce performance.
• Conduct technical audits to ensure SOP adherence and safety.
• Provide hands-on support and mentoring during complex repairs.
• Identify recurring issues and contribute to root-cause analysis.

Skills

Diagnostics expertise

Electrical systems

Mechanical systems

SOP development

Training design

Leadership & mentoring

KPI & performance analysis

Job description

About the Role

We are looking for a Mechanical Excellence Lead to elevate the technical quality, performance standards, and operational capabilities of our mechanics across Electrum’s service network. This role is ideal for a highly skilled mechanic who not only excels in hands‑on diagnostics and repair but can also design systems, SOPs, training programs, and performance frameworks that raise the bar for the entire organization.

You will collaborate closely with Service, Operations, CX, and Product teams to ensure our mechanical teams deliver consistent, safe, and high-quality service while maintaining strong discipline, productivity, and customer satisfaction.

What You Will Do

• Set and maintain mechanical excellence standards across all service locations, ensuring consistent quality of repair, maintenance, and diagnostics.

• Develop, review, and continuously improve Standard Operating Procedures (SOPs) for mechanical operations, troubleshooting, safety, and service workflows.

• Design and lead onboarding and continuous training programs for mechanics, including technical skills, safety, and operational best practices.

• Establish and manage mechanics performance KPIs , productivity metrics, and quality checkpoints.

• Implement a rewards and discipline framework to reinforce strong performance and correct deviations.

• Conduct technical audits to ensure adherence to SOPs, service quality standards, and safety procedures.

• Provide hands‑on support in diagnosing complex cases and mentoring mechanics during high‑priority repairs or escalations.

• Work with Operations and Product teams to identify recurring mechanical issues and contribute to root‑cause analysis and long‑term solutions.

• Support recruitment and assessment of mechanic candidates through skill tests and competency evaluations.

• Collaborate with cross‑functional teams to improve overall service quality, reduce repeat issues, and enhance customer satisfaction.

What You Bring

• 4-7 years of experience as a mechanic, technician, or service specialist — preferably in EV, motorcycles, automotive, or related industries.

• Advanced technical knowledge in diagnostics, electrical systems, mechanical systems, and repair workflows.

• Experience creating or improving SOPs, training modules, or mechanical instruction materials.

• Strong coaching, mentoring, and leadership skills with the ability to upskill mechanics of varying levels.

• Familiarity with performance management, KPI setting, and productivity analysis.

• Clear communication skills and the ability to coordinate with operations, CX, and product teams.

• Strong discipline, attention to detail, and commitment to safety and quality standards.

Nice to Have

• Experience in EV servicing or high‑voltage safety practices.

• Prior experience in training roles, service supervision, or technical leadership.

• Knowledge of service process optimization or continuous improvement frameworks.

• Ability to create technical documentation, training materials, or video‑based instruction.