Marketplace Operations Lead

Torch; Kota Bandung; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive monthly salary

Annual THR bonus

BPJS health & employment protection

Performance-based incentives

Paid leave and engagement program

Career development paths

Job summary

Torch is seeking a Channel Admin in Bandung to manage Torch's marketplace and website channels. You will keep stock synchronized, process orders on time, handle aftersales, and reconcile sales data to ensure SLA-compliant shipments and minimal OOS.

You will work with Finance, Inventory, CS, and external partners. Ideal candidates have at least 1 year in marketplace admin roles, strong data skills, and experience with major marketplaces.

Qualifications

• Minimum 1 year of experience as Marketplace Admin, E-commerce Admin, or Sales Support Admin.
• Experience with major marketplace Seller Centers (Shopee, TikTok Shop, Tokopedia, Lazada); Shopify is a plus.
• Proficient in Google Sheets / Excel, data dashboards, and WMS/ERP systems, with strong SOP compliance.
• Clear, polite, and well-organized verbal and written communication.
• Able to troubleshoot stock discrepancies and understand flow from WMS/ERP to Seller Center.

Responsibilities

• Stock and sync daily stock across Seller Centers, ERP, and warehouse; manage stock status (restock, low stock, OOS).
• Process daily orders from all channels; monitor delays and auto-cancellations; inform warehouses before cut-off.
• Follow up with CS to offer replacements for OOS orders.
• Process refunds, returns, size exchanges, and warranty claims in ERP.
• Reconcile marketplace withdrawals against ERP invoices and resolve discrepancies.
• Analyze late-shipment and OOS data for biweekly PCA/Warehouse meetings; coordinate with internal/external teams.

Skills

Communication

Detail oriented

Organized

Problem solving

Education

Diploma/Bachelor's degree

Tools

Google Sheets / Excel

WMS/ERP systems

Seller Centers (Shopee, TikTok Shop, Tokopedia, Lazada)

Shopify (plus)

Job description

Torch is seeking a Channel Admin in Bandung to manage Torch's marketplace and website channels. You will keep stock synchronized, process orders on time, handle aftersales, and reconcile sales data to ensure SLA-compliant shipments and minimal OOS.

You will work with Finance, Inventory, CS, and external partners. Ideal candidates have at least 1 year in marketplace admin roles, strong data skills, and experience with major marketplaces.