Marketing Analyst

UPS; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

UPS seeks a Marketing Data Analyst in Indonesia to analyze marketing, customer, and commercial data, build dashboards, and translate findings into actionable insights for management. The role supports decision-making and business performance with cross-functional collaboration across Marketing, Sales, Finance, and Technology.

The position emphasizes data accuracy, confidentiality, and timely delivery of reports, with a focus on customer segmentation, campaign measurement, and trend analysis.

Qualifications

• Minimum 2–4 years of experience in data analytics, business intelligence, customer analytics, or marketing analytics.
• Advanced proficiency in Microsoft Excel and Power BI.
• Strong analytical, data visualization, and problem-solving skills.
• Ability to communicate complex findings clearly to non-technical stakeholders.
• Good written and verbal communication skills in English.

Responsibilities

• Collect, clean, validate, and consolidate data from multiple sources.
• Analyze revenue, shipment volume, customer acquisition, retention, churn, and profitability.
• Develop customer segmentation and identify high-value, high-potential, and at-risk customers.
• Build and maintain automated dashboards and recurring performance reports.
• Prepare monthly and quarterly performance reports in presentation format for management and key stakeholders.
• Measure marketing campaign performance, including conversion, revenue contribution, and return on investment.
• Conduct trend, variance, root-cause, forecasting, and scenario analysis in timely.
• Integrate internal business data with market, industry, and competitor information.
• Present analytical findings and recommendations to regional and country stakeholders.
• Collaborate with Marketing, Sales, Finance, Technology, and other cross-functional teams include partners.
• Maintain data accuracy, reporting consistency, and appropriate data confidentiality.

Skills

Analytics

Data visualization

Communication

Stakeholder management

Education

Bachelor’s degree in data Analytics, Statistics, Mathematics, Economics, Computer Science, Business Analytics, or a related field

Tools

Excel

Power BI

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs advanced administrative responsibilities, including preparation and analysis of more complex reports, compilation of information from various sources and handling small scale projects and analysis using various software packages. The incumbent may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This role may deal with confidential material on a regular basis.

Job Summary

The Marketing Data Analyst is responsible for analyzing marketing, customer, and commercial data for the Indonesia market. This role develops dashboards, identifies business trends, and translates complex data into actionable insights to support management decision-making and business performance.

Key Responsibilities

• Collect, clean, validate, and consolidate data from multiple sources.
• Analyze revenue, shipment volume, customer acquisition, retention, churn, and profitability.
• Develop customer segmentation and identify high-value, high-potential, and at-risk customers.
• Build and maintain automated dashboards and recurring performance reports.
• Prepare monthly and quarterly performance reports in presentation format for management and key stakeholders.
• Measure marketing campaign performance, including conversion, revenue contribution, and return on investment.
• Conduct trend, variance, root-cause, forecasting, and scenario analysis in timely.
• Integrate internal business data with market, industry, and competitor information.
• Present analytical findings and recommendations to regional and country stakeholders.
• Collaborate with Marketing, Sales, Finance, Technology, and other cross-functional teams include partners.
• Maintain data accuracy, reporting consistency, and appropriate data confidentiality.

Qualifications

• Bachelor’s degree in data Analytics, Statistics, Mathematics, Economics, Computer Science, Business Analytics, or a related field.
• Experience in logistics, transportation, e-commerce, or B2B services is an advantage.
• Minimum 2–4 years of experience in data analytics, business intelligence, customer analytics, or marketing analytics.
• Advanced proficiency in Microsoft Excel and Power BI.
• Strong analytical, data visualization, and problem-solving skills.
• Ability to communicate complex findings clearly to non-technical stakeholders.
• Good written and verbal communication skills in English.

Key Competencies

• Data analysis and visualization
• Business and customer analytics
• Dashboard development
• Forecasting and statistical analysis
• Data accuracy and attention to detail
• Business insight communication
• Cross-functional collaboration

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.