Marketing

Siloam Hospitals Group; Banjarmasin; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Siloam Hospitals Group in Indonesia seeks a Hospital External Relations Specialist to build relationships with doctors, specialists, and agencies, ensuring up-to-date information to increase patient referrals. You will set targets for external parties based on hospital facilities and resources, introduce hospital services, and maintain cooperative relationships.

You will also ensure accurate patient data recording for monthly reporting and collect data for operational reports; participate in

Qualifications

• Bachelor's degree in any field is required.
• Minimum 1 year of experience in a similar role is preferred.
• Proactive in identifying issues and improving physician relations.
• Ability to analyze referral patterns, performance metrics, and feedback to drive improvements.
• Familiarity with healthcare management systems and EHR is advantageous.
• Proficient in designing flyers and producing video content.

Responsibilities

• Build relationships with doctors, specialists, agents, and agencies and ensure information is current and aligned with hospital needs to increase referrals.
• Set targets for external parties based on hospital facilities, resources and needs to develop strategy for introducing services.
• Introduce hospital facilities, products and services to potential doctors, specialists, agents, and agencies.
• Establish cooperative relationships with external parties to maximize use of hospital facilities and services.
• Ensure completeness and accuracy of recording patient data for monthly reporting.
• Collect required data and/or reports related to operational activities and visit results.
• Implement procedures and practices for quality and safety services, including attending training and documenting reports to support hospital-wide indicators.

Skills

Relationship management

Analytical skills

Proactive problem solving

Communication

Education

Bachelor Degree

Tools

EHR systems

Job description

• Building relationships with doctors/specialists/agents/agencies and ensuring that the information received by doctors/specialists/agents/agencies is the latest information and in accordance with the needs of the Hospital to increase patient referrals to the Hospital
• Determine targets for external parties (doctors/specialists/agents/agencies) based on the hospital's facilities, resources and needs to develop appropriate approach strategies in introducing the services and facilities owned by the hospital
• Introduce Hospital facilities, products and services to all potential doctors/specialists/agents/agencies
• Establish good and regular cooperative relationships with external parties to maximize increased use of Hospital facilities and services
• Ensure completeness and accuracy of recording patient data for use as monthly reporting
• Collect required data and/or make reports related to operational activities and visit results
• Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets.

Qualifications

• Bachelor Degree from Any Major
• Have minimum 1 year experience in the same field (Preferably)
• Proactive approach to identifying and addressing issues, and implementing strategies to enhance physician relations.
• Ability to analyze referral patterns, performance metrics, and feedback to drive improvements and inform strategic decisions.
• Familiarity with healthcare management systems and electronic health records (EHR) can be advantageous.
• Proficient in designing flyers and producing video content.