Mandarin-Speaking Operations Exec: Customer Ops & Logistics

DHL Supply Chain; Subang; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Subang, Indonesia is seeking an Operation Executive (Chinese Language) to manage customer relationships, optimize operations, and coordinate with internal teams to deliver exceptional service. The role requires strong English and Mandarin communication, 2+ years in operations or logistics, and a Diploma in a related field.

You will support cost management, forecasting, and continuous improvement initiatives.

Qualifications

• Minimum Diploma Degree in logistics or related field.
• 2+ years of experience in Operations, Logistics, Supply Chain, or Customer Operations.
• Experience managing customer relationships and operational performance, with Chinese engagement.

Responsibilities

• Build and maintain strong customer relationships to ensure long-term partnership and retention.
• Ensure SLAs and KPIs are achieved through cross-functional coordination.
• Analyze performance data and implement corrective actions to improve productivity and service quality.
• Coordinate forecasting with customers across divisions and align with operational planning.
• Identify cost-saving opportunities and support budgeting and profitability.

Skills

Customer relationship management

Communication

Analytical skills

Stakeholder management

Excel

Cross-functional collaboration

Education

Diploma in Logistics or related field

Certifications in logistics (advantageous)

Tools

Microsoft Excel

Reporting tools

Job description

DHL Supply Chain in Subang, Indonesia is seeking an Operation Executive (Chinese Language) to manage customer relationships, optimize operations, and coordinate with internal teams to deliver exceptional service. The role requires strong English and Mandarin communication, 2+ years in operations or logistics, and a Diploma in a related field.

You will support cost management, forecasting, and continuous improvement initiatives.