Mandarin-Speaking Onsite Customer Support Specialist (KL)

Savior Artigos Texteis Lda; Ampang; On-site; IDR 185,808,000 - 283,136,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking a Mandarin-speaking Customer Service Specialist to join our Kuala Lumpur-based team. You will handle orders, deliveries, payments, product information, pre-orders, and general inquiries, communicating primarily in Mandarin and also in English in a professional environment.

Fresh graduates are welcome. On-site work in Kuala Lumpur is required, with training provided to help you grow in a fast-paced international support setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Analytical ability

Multitasking

Time management

Organizational skills

Curiosity about technology

Education

Bachelor's degree, Diploma, or equivalent

Tools

CRM systems

Customer support tools

Job description

Savior Artigos Texteis Lda is seeking a Mandarin-speaking Customer Service Specialist to join our Kuala Lumpur-based team. You will handle orders, deliveries, payments, product information, pre-orders, and general inquiries, communicating primarily in Mandarin and also in English in a professional environment.

Fresh graduates are welcome. On-site work in Kuala Lumpur is required, with training provided to help you grow in a fast-paced international support setting.