Customer Service Advisor - Korean Speaking (Based in Malaysia)

Teleperformance Malaysia Sdn Bhd; Jakarta Pusat; On-site; IDR 157,948,000 - 256,665,000; Full time

Benefits offered by this job

Competitive salary and allowances

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Customer Service Advisor who speaks Korean to handle guest inquiries via email, chat and phone, delivering premium service in a luxury hospitality context.

You will work on-site in Malaysia, with rotational shifts, weekends and public holidays, and receive structured training and career growth opportunities.

Qualifications

• Korean language proficiency is required (spoken and written).
• Experience in customer service, preferably in hospitality or contact center.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
• Provide accurate information regarding hotel services, reservations, facilities, and promotions.
• Handle guest feedback, special requests, and complaints with empathy and efficiency.
• Maintain detailed and accurate records of guest interactions.
• Collaborate with internal teams to resolve customer issues promptly.
• Uphold brand standards in every interaction and maintain high service quality.

Skills

Korean language proficiency

Customer service experience

English language proficiency

Hospitality / contact center

Job description

Customer Service Advisor - Korean Speaking (Based in Malaysia)

Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)

Location: Malaysia

Work Schedule: 5 days per week, rotational shifts

Job Overview

We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.

Key Responsibilities

Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.

Provide accurate information regarding hotel services, reservations, facilities, and promotions.

Handle guest feedback, special requests, and complaints with empathy and efficiency.

Maintain detailed and accurate records of guest interactions.

Collaborate with internal teams to resolve customer issues promptly.

Uphold brand standards in every interaction and maintain high service quality.

Requirements

Fluent in Korean (spoken and written).

Must have TOPIK Level 5 or 6 certification.

Proficient in English (additional languages are a plus).

Prior customer service experience is an advantage, especially in hospitality or contact center.

Willing to work rotational shifts (including weekends and public holidays).

Professional, patient, and service-oriented with strong communication skills.

Able to work on-site in Malaysia

Competitive salary and allowances

Structured training and career growth opportunities

Multi-cultural, supportive team culture