Mandarin Service Coordinator - After-Sales & Data

PT. XCMG GROUP INDONESIA - 徐工印尼公司; Jakarta Utara; On-site; IDR 72,540,000 - 117,180,000; Full time

Job summary

PT. XCMG GROUP INDONESIA - 徐工印尼公司 is seeking a Service Coordinator to support after-sales operations in North Jakarta.

You will review service documents from distributors and service personnel, process after-sales inquiry forms, and coordinate responses to both standard and out-of-warranty requests using the company system. The role requires reading and writing Chinese, strong computer and Office software skills, and preferably experience with construction machinery.

Qualifications

• Associate degree or above, able to read and write Chinese.
• Proficient in computer operation and office software.
• Priority for candidates with experience in working with construction machinery.

Responsibilities

• Review service documents submitted by distributors and service personnel.
• Process after-sales inquiry forms sent by the call center.
• Analyze system service-related data, process and quote out-of-warranty requests through the system, and close the loop.
• Track the completion status of regional service indicators.

Skills

Chinese reading/writing

Computer skills

Construction machinery experience

Education

Associate degree or above

Job description

PT. XCMG GROUP INDONESIA - 徐工印尼公司 is seeking a Service Coordinator to support after-sales operations in North Jakarta.

You will review service documents from distributors and service personnel, process after-sales inquiry forms, and coordinate responses to both standard and out-of-warranty requests using the company system. The role requires reading and writing Chinese, strong computer and Office software skills, and preferably experience with construction machinery.