Service Coordinator (Mandarin Speakers)

PT. XCMG GROUP INDONESIA - 徐工印尼公司; Jakarta Utara; On-site; IDR 72,540,000 - 117,180,000; Full time

Job summary

PT. XCMG GROUP INDONESIA - 徐工印尼公司 is seeking a Service Coordinator to support after-sales operations in North Jakarta.

You will review service documents from distributors and service personnel, process after-sales inquiry forms, and coordinate responses to both standard and out-of-warranty requests using the company system. The role requires reading and writing Chinese, strong computer and Office software skills, and preferably experience with construction machinery.

Qualifications

• Associate degree or above, able to read and write Chinese.
• Proficient in computer operation and office software.
• Priority for candidates with experience in working with construction machinery.

Responsibilities

• Review service documents submitted by distributors and service personnel.
• Process after-sales inquiry forms sent by the call center.
• Analyze system service-related data, process and quote out-of-warranty requests through the system, and close the loop.
• Track the completion status of regional service indicators.

Skills

Chinese reading/writing

Computer skills

Construction machinery experience

Education

Associate degree or above

Job description

Responsible for reviewing service documents submitted by distributors and service personnel.

Process after-sales inquiry forms sent by the call center.

Analyze system service-related data, process and quote out-of-warranty requests through the system, and close the loop.

Track the completion status of regional service indicators.

Requirement:

Associate degree or above, able to read and write Chinese;

Proficient in computer operation and office software.

Priority will be given to candidates with experience in working with construction machinery.

Willing to be placed at Marunda, Cilincing, North Jakarta

About us
Founded in 1943, XCMG is the pioneer of China's construction machinery industry, which ranks No. 3 globally and 1 in the Chinese industry. After 80 years of development, XCMG has become a 100-billion-level enterprise with the most complete product varieties and series in China's construction machinery industry, which is highly competitive, influential, and has a national strategic position, including earthmoving machinery, hoisting machinery, piling machinery, and concrete machinery, mining machinery, aerial work platforms, environmental industries, agricultural machinery, port machinery, and rescue support equipment.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Service Coordinator?
• How would you rate your Mandarin language skills?

Founded in 1943, XCMG, which has a development history of nearly 80 years, has now developed into one of the largest, most influential and most competitive group companies in China's construction machinery industry, with the most comprehensive product categories and series in the industry, ranking third in the world .

In recent years, XCMG has accelerated its internationalization in terms of business markets, expansion of distribution areas, operational systems and human resources. In the circle of world friendship, XCMG is growing in every country and now its products have spread to 191 countries and regions of the world. Under the strategic guidance of digitalization, greening and internationalization, we will strive with all global business partners to fully move towards internationalization and contribute to creating a more dynamic, attractive and high-quality world development and be able to compete at the global level.

XCMG has entered deeply into the Indonesian market where it has been around for more than 30 years. The number of XCMG products on the Indonesian market has also exceeded 6,000 units. In 2021, we built a central warehouse for XCMG Indonesia in Jakarta, with an area of more than 20,000 m2, which can store 500 units of heavy equipment and spare parts worth more than 10,000,000 $.

Indonesia has become XCMG Group's largest overseas market. XCMG also received great support and recognition from all customer friends in Indonesia. Many well-known Indonesian companies have become our main customers, operating in the mining, construction, plantation, nickel, stainless steel and other sectors.

Internationalization is the main and key strategy of “Ascend to the Top by XCMG”. In the future, XCMG will strive to increase our international revenue to higher than 40%, and further increase our global market share and brand influence. XCMG will continue to increase investment in the Indonesian market and provide various services to all customers in Indonesia.

Founded in 1943, XCMG, which has a development history of nearly 80 years, has now developed into one of the largest, most influential and most competitive group companies in China's construction machinery industry, with the most comprehensive product categories and series in the industry, ranking third in the world .

In recent years, XCMG has accelerated its internationalization in terms of business markets, expansion of distribution areas, operational systems and human resources. In the circle of world friendship, XCMG is growing in every country and now its products have spread to 191 countries and regions of the world. Under the strategic guidance of digitalization, greening and internationalization, we will strive with all global business partners to fully move towards internationalization and contribute to creating a more dynamic, attractive and high-quality world development and be able to compete at the global level.

XCMG has entered deeply into the Indonesian market where it has been around for more than 30 years. The number of XCMG products on the Indonesian market has also exceeded 6,000 units. In 2021, we built a central warehouse for XCMG Indonesia in Jakarta, with an area of more than 20,000 m2, which can store 500 units of heavy equipment and spare parts worth more than 10,000,000 $.

Indonesia has become XCMG Group's largest overseas market. XCMG also received great support and recognition from all customer friends in Indonesia. Many well-known Indonesian companies have become our main customers, operating in the mining, construction, plantation, nickel, stainless steel and other sectors.

Internationalization is the main and key strategy of “Ascend to the Top by XCMG”. In the future, XCMG will strive to increase our international revenue to higher than 40%, and further increase our global market share and brand influence. XCMG will continue to increase investment in the Indonesian market and provide various services to all customers in Indonesia.