Manager Process & Experience Delivery

Sampoerna; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Sampoerna is hiring for a People & Culture role focused on transforming our processes with AI, automation and continuous improvement. You will translate business challenges into scalable solutions, lead end-to-end initiatives, and collaborate with local, regional and global teams to drive measurable impact.

You’ll work with technology partners to ensure responsible AI use, coach teams, and cultivate data-driven problem solving.

Qualifications

• Minimum Bachelor’s degree in a relevant field.
• Experience in transformation, operational excellence, management consulting, HR technology, shared services, service design or related fields.
• Strong analytical, structured problem-solving and strategic thinking skills.
• Proven ability to lead complex, cross-functional initiatives from idea to implementation and measurable impact.
• Strong stakeholder management and influencing skills, including the ability to navigate competing priorities.
• Clear and confident written and verbal communication skills in English, with the ability to engage effectively with senior stakeholders.
• Curiosity about AI and emerging technology, with sound judgment to connect technology to genuine business and employee needs.
• Ability to thrive in ambiguity, learn quickly and work effectively across local, regional and global teams.
• Exposure to AI, automation, analytics, digital workflow or dashboard solutions.
• Knowledge of continuous improvement, change management, or digital adoption methodologies.

Responsibilities

• Identify and prioritize opportunities to simplify, standardize, automate and re-engineer people processes and services.
• Translate business challenges into clear problem statements, use cases, requirements and solution concepts.
• Lead initiatives end-to-end, from exploration and design through testing, implementation, adoption and value realization.
• Enable responsible, human-centered use of AI with technology, data, legal, compliance and information security partners.
• Build continuous improvement capability through coaching, clinics, experimentation and knowledge sharing.
• Use data, analytics and structured problem-solving to uncover root causes, challenge assumptions and inform decisions.
• Influence stakeholders across local, regional and global teams to build alignment and scale successful solutions.

Skills

AI & Automation

Continuous Improvement

Transformation

Stakeholder Management

HR Tech

Data Analytics

Change Management

English Proficiency

Education

Bachelor’s degree

Job description

Location: Jakarta or Surabaya

At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose, to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join People & Culture and help shape how we use AI, digital solutions and continuous improvement to make work simpler, smarter and more valuable. This is not a traditional HR operations role it is an opportunity to solve meaningful business and employee challenges, turn ideas into scalable solutions, and create measurable impact across local, regional and global teams.

Impact You’ll Own

• Build a strong pipeline of high-value AI, automation and continuous improvement opportunities.
• Turn complex employee, service and business pain points into practical, scalable solutions.
• Strengthen AI confidence and continuous improvement capability across teams.
• Connect local innovation with regional and global priorities, accelerating reuse and scale.
• Deliver measurable improvements in service quality, capacity, employee experience, risk management and operational effectiveness.

What You’ll Do

• Identify and prioritize opportunities to simplify, standardize, automate and re-engineer people processes and services.
• Translate business challenges into clear problem statements, use cases, requirements and solution concepts.
• Lead initiatives end-to-end, from exploration and design through testing, implementation, adoption and value realization.
• Enable responsible, human-centered use of AI with technology, data, legal, compliance and information security partners.
• Build continuous improvement capability through coaching, clinics, experimentation and knowledge sharing.
• Use data, analytics and structured problem-solving to uncover root causes, challenge assumptions and inform decisions.
• Influence stakeholders across local, regional and global teams to build alignment and scale successful solutions.

Skills & Capabilities

• Minimum Bachelor’s degree in a relevant field.
• Experience in transformation, operational excellence, management consulting, HR technology, shared services, service design or related fields.
• Strong analytical, structured problem-solving and strategic thinking skills.
• Proven ability to lead complex, cross-functional initiatives from idea to implementation and measurable impact.
• Strong stakeholder management and influencing skills, including the ability to navigate competing priorities.
• Clear and confident written and verbal communication skills in English, with the ability to engage effectively with senior stakeholders.
• Curiosity about AI and emerging technology, with sound judgment to connect technology to genuine business and employee needs.
• Ability to thrive in ambiguity, learn quickly and work effectively across local, regional and global teams.
• Exposure to AI, automation, analytics, digital workflow or dashboard solutions.
• Knowledge of continuous improvement, change management, or digital adoption methodologies.

Application Process

Our selection process includes Talent Acquisition Screening, SHL Test, Hiring Manager Interview, and Final Interview + Business Case.

Equal Opportunities Statement

We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued, and empowered to reach their full potential.

We encourage applications from people of all backgrounds and identities, and provide reasonable accommodations to ensure an accessible recruitment process.

If you need support or adjustments during your application, let us know we’re here to help you succeed

#Sampoerna

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