Operations Intern - OPEN+ Work Process Improvement

PT HM Sampoerna Tbk.; Karawang Barat; On-site; IDR 27,900,000 - 46,872,000; Part time

Job summary

PT HM Sampoerna Tbk. in Karawang, West Java, Indonesia, invites an Operations Intern to join our plant transformation journey.

You will analyze routines, map processes, and gather stakeholder requirements to deliver AI-enabled improvements that drive operational excellence and a smoke-free future. The role focuses on designing and prototyping digital tools, incorporating user feedback, and presenting outcomes with recommendations for ongoing enhancements.

Qualifications

• : Pursuing a degree in a relevant field such as Industrial Engineering, Information Systems, CS, or Data Analytics.
• : Strong analytical thinking and problem-solving skills.
• : Knowledge of process mapping and requirements gathering.
• : Good communication and stakeholder management skills.
• : Proficiency in Microsoft Excel and PowerPoint.
• : Basic data visualization skills.
• : Interest in AI and prompt engineering.

Responsibilities

• Analyze operational routines and identify opportunities for AI-enabled improvements.
• Map processes and gather requirements from stakeholders.
• Consolidate information from multiple sources into structured outputs.
• Design, develop, and prototype AI-enabled support tools.
• Gather user feedback and continuously improve usability and effectiveness.
• Present project outcomes, recommendations, and future improvement opportunities.

Skills

Analytical thinking

Problem solving

Process mapping

Stakeholder management

Communication

MS Excel

PowerPoint

AI interest

Data visualization

Education

Relevant degree (Industrial Engineering / Information Systems / CS / Data Analytics / Business Management)

Tools

MS Excel

PowerPoint

Job description

Operations Intern - Work Process Improvement and Governance Deployment OPEN+

Working Arrangement

• Location: Plant Karawang, West Java, Indonesia
• Working Pattern: On-site

At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose—to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join our Karawang Plant transformation journey and help develop AI-enabled solutions that strengthen operational excellence. Your work will simplify daily processes and enable teams to focus on performance, problem-solving, and our smoke-free future.

What You'll Do

• Analyze operational routines and identify opportunities for AI-enabled improvements
• Map processes and gather requirements from stakeholders
• Consolidate information from multiple sources into structured outputs
• Design, develop, and prototype AI-enabled support tools
• Gather user feedback and continuously improve usability and effectiveness
• Present project outcomes, recommendations, and future improvement opportunities

Skills & Qualifications

Must-Have

• Currently pursuing a degree in Industrial Engineering, Information Systems, Computer Science, Data Analytics, Business Management, or related fields
• Strong analytical thinking and problem-solving skills
• Knowledge of process mapping and requirements gathering
• Good communication and stakeholder management skills
• Proficient in Microsoft Excel and PowerPoint
• Basic data visualization skills
• Strong interest in AI and prompt engineering

Nice-to-Have

• Familiarity with Microsoft 365 Copilot or other AI productivity tools
• Basic understanding of manufacturing or operational management processes
• Ability to translate business needs into practical digital solutions

Recruitment Process

• Online Assessment (HireVue & SHL)
• HR Interview
• User Interview

Equal Opportunities Statement

We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued, and empowered to reach their full potential.

We encourage applications from people of all backgrounds and identities, and provide reasonable accommodations to ensure an accessible recruitment process. If you need support or adjustments during your application, let us know—we’re here to help you succeed.

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