Multi-Store Retail Operations Leader

People Search International; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 180,000,000 - 280,000,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive insurance

Employee benefits

Job summary

People Search International in Medan, Indonesia, is seeking an experienced Operations Manager to lead daily multi-store retail operations, drive customer satisfaction, and ensure consistency in service quality.

You will coach store supervisors, manage KPIs and inventory, and collaborate on promotions while overseeing openings and improvements. A Bachelor's in Business/Retail and 5+ years in retail leadership are required.

Qualifications

• Bachelor’s Degree in Business Administration, Retail Management, Operations, or a related discipline.
• Minimum 5 years of experience in retail or operations management, including at least 3 years in a leadership role.
• Proven experience managing multiple stores, branches, or outlets with sizeable operational teams.
• Strong understanding of retail operations, operational KPIs, inventory management, merchandising, and customer experience.
• Demonstrated leadership, coaching, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and project management capabilities.
• Candidates from retail, FMCG, direct selling, banking (Branch Manager), or other customer-facing multi-site operations are encouraged to apply.

Responsibilities

• Lead and oversee daily operations across multiple retail stores to ensure operational excellence and consistent service quality.
• Manage, coach, and develop store supervisors to achieve business targets and high customer satisfaction.
• Drive initiatives to increase store traffic, sales transactions, and overall retail performance.
• Monitor operational KPIs, inventory, compliance, and customer feedback, implementing continuous improvements where required.
• Collaborate with cross-functional teams to ensure smooth execution of promotions, campaigns, and customer experience initiatives.
• Lead store-related projects including new store openings, renovations, and operational improvement programs.
• Ensure all stores comply with company policies, safety standards, and regulatory requirements.
• Build and maintain strong relationships with internal stakeholders and business partners to support long-term business growth.

Education

Bachelor’s Degree in Business Administration, Retail Management, Operations, or a related discipline

Job description

People Search International in Medan, Indonesia, is seeking an experienced Operations Manager to lead daily multi-store retail operations, drive customer satisfaction, and ensure consistency in service quality.

You will coach store supervisors, manage KPIs and inventory, and collaborate on promotions while overseeing openings and improvements. A Bachelor's in Business/Retail and 5+ years in retail leadership are required.