Luxury Villa Operations Manager

PT. GRAVITY BALI INVEST; Kuta; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Gravity Villa Management is seeking an experienced Villa Manager to oversee daily operations of luxury villas in Bali. You will lead villa staff, ensure guest service excellence, and maintain high standards of cleanliness and maintenance.

This role requires 2–3 years in villa or hospitality management, strong leadership and English proficiency, and flexibility to work weekends or holidays. You will coordinate with operations and management, prepare reports, and take prompt action to sustain

Qualifications

• Leadership and team management experience as a villa/hospitality manager.
• Strong communication and interpersonal skills.
• Customer-oriented with sharp attention to detail.
• Good problem-solving and decision-making abilities.
• Proficient in English, both written and spoken.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Oversee the daily operations of the assigned villa(s) to ensure smooth and efficient operations.
• Ensure high standards of guest service, villa cleanliness, maintenance, and overall guest experience.
• Lead, supervise, and coordinate villa staff, including housekeeping, maintenance, security, and other operational teams.
• Prepare and monitor staff schedules, attendance, and daily operational activities.
• Handle guest requests, feedback, and complaints professionally and promptly.
• Conduct regular villa inspections and ensure all areas are maintained according to company standards.
• Coordinate with the Operations, Housekeeping, Maintenance, and Management teams.
• Monitor villa supplies, inventory, equipment, and operational needs.
• Ensure all company SOPs, policies, and service standards are properly implemented.
• Coordinate with vendors and external service providers when required.
• Prepare operational reports and provide regular updates to management.
• Take immediate and appropriate action in case of emergencies or operational issues.
• Support the management team in maintaining and improving villa performance and guest satisfaction.

Skills

Leadership

Communication

Guest service

Operations management

English proficiency

Attention to detail

Independent work

Job description

Gravity Villa Management is seeking an experienced Villa Manager to oversee daily operations of luxury villas in Bali. You will lead villa staff, ensure guest service excellence, and maintain high standards of cleanliness and maintenance.

This role requires 2–3 years in villa or hospitality management, strong leadership and English proficiency, and flexibility to work weekends or holidays. You will coordinate with operations and management, prepare reports, and take prompt action to sustain