Luxury Spa Manager – Resort Experience Lead

Ayana Hospitality; Indonesia; Remote; IDR 250,000,000 - 420,000,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health coverage

Professional development

Collaborative environment

Job summary

Ayana Hospitality is seeking a dynamic Medical Spa Manager to oversee remote operational aspects and client relations for its expanding network of aesthetic clinics. This role leads scheduling, communications, and service coordination from a home office while collaborating with on-site staff to maintain premium service and efficiency.

You will drive client satisfaction and business growth by coordinating with clinical teams, refining processes, and upholding high standards in a fast-growing

Qualifications

• Proven experience in spa management, clinic administration, or a related customer-facing role.
• Strong understanding of medical spa operations and aesthetic treatments.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency with scheduling software, CRM systems, and virtual communication tools.
• Exceptional interpersonal and communication skills for remote team and client engagement.

Responsibilities

• Manage appointment scheduling, client bookings, and coordinate services across multiple locations.
• Serve as a primary point of contact for client inquiries, providing exceptional customer service.
• Oversee remote patient communication, including follow-ups and appointment reminders.
• Collaborate with clinical staff to ensure smooth patient flow and service delivery.
• Implement and refine operational procedures to enhance client experience and efficiency.

Skills

Spa management

CRM systems

Scheduling software

Customer service

Remote team engagement

Tools

CRM platforms

Video conferencing tools

Job description

About the Role

Our client is seeking a dynamic and organized Medical Spa Manager to oversee remote operational aspects and client relations for their expanding network of aesthetic clinics. In this pivotal role, you will manage client scheduling, communication, and service coordination, ensuring a seamless and premium experience for all patients. You will work from a dedicated home office, collaborating with on-site staff and clinical teams to maintain high standards of service and operational efficiency. This is a unique opportunity to lead and innovate within the rapidly growing medical aesthetics sector, driving client satisfaction and business growth from a remote setting, fostering a culture of excellence and professional development.

Key Responsibilities

• Manage appointment scheduling, client bookings, and coordinate services across multiple locations.
• Serve as a primary point of contact for client inquiries, providing exceptional customer service.
• Oversee remote patient communication, including follow-ups and appointment reminders.
• Collaborate with clinical staff to ensure smooth patient flow and service delivery.
• Implement and refine operational procedures to enhance client experience and efficiency.

Requirements

• Proven experience in spa management, clinic administration, or a related customer-facing role.
• Strong understanding of medical spa operations and aesthetic treatments.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency with scheduling software, CRM systems, and virtual communication tools.
• Exceptional interpersonal and communication skills for effective remote team and client engagement.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision coverage.
• Opportunities for professional development and training in medical aesthetics.
• A collaborative and supportive work environment focused on client care and innovation.