Head Manager

Face Lab Bali; Provinsi Bali; On-site; IDR 167,400,000 - 267,840,000; Full time

Benefits offered by this job

Leadership role

Autonomy and accountability

Premium multi-location brand

Job summary

Face Lab Bali, a premium non-invasive aesthetics salon and skincare store, seeks a Head Manager to own day‑to‑day operations at our Bali clinic. You will lead the on‑site team, drive SOPs, and ensure flawless client experience.

Requirements include 5+ years in hospitality management, fluency in English and Bahasa, and a proven track record in people management and operations. You will set standards, hire and coach staff, and maintain the brand’s premium service level.

Qualifications

• 5+ years of experience in hospitality management.
• Fluent English and Bahasa (spoken and written).
• Proven experience managing teams, including hiring and performance management.
• A natural operator: organised, calm under pressure, capable of fast decisions on the floor.
• Strong sense of service standards and attention to detail befitting a premium brand.

Responsibilities

• Lead all clinic employees and manage recruitment and onboarding of staff.
• Own daily operations, resolve issues, and ensure smooth clinic running.
• Drive SOPs, standards, and client experience from booking to checkout.
• Set schedules, monitor performance, and coach staff at the location level.

Skills

Hospitality management

Team leadership

Bilingual English Bahasa

Operations coordination

Customer service excellence

Job description

Face Lab is a premium non-invasive aesthetics beauty salon and a skincare product store, known for HydraFacial-based signature facials, LED therapy, advanced skin treatments, and brow/lash services. As we grow our footprint across Bali, we are looking for a Head Manager to take full ownership of day-to-day operations at one of our locations — someone who runs the floor like a general manager runs a five-star hotel or restaurant: high standards, hands‑on leadership, and an obsession with the client experience.

About the Role

The Head Manager is the operational leader of the clinic — effectively the Head of Operations for a high‑end premium retail and service brand. You will manage the full team, drive recruitment of operational staff, own daily execution, and be the guardian and evolver of our Standard Operating Procedures (SOPs).

Key Responsibilities

Team & People Management

• Manage all clinic employees, including cosmetologists, therapists, front‑of‑house, and cleaning/support staff.
• Lead recruitment and onboarding of new operational staff — screening, interviewing, and hiring cosmetologists, cleaners, and other clinic personnel.
• Set schedules, monitor performance, coach staff, and handle day‑to‑day HR matters at the location level.

Daily Operations

• Own all daily, ad‑hoc operational matters — from supply and equipment issues to scheduling gaps and client escalations.
• Act as the on‑the‑ground decision‑maker, resolving issues quickly and keeping the clinic running smoothly at all times.
• Coordinate with management on inventory, facilities, and vendor‑related needs.

Standards & Client Experience

• Adhere strictly to current SOPs and ensure the entire team follows them consistently.
• Continuously analyse the client experience — from booking to check‑out — and identify gaps or friction points.
• Design and implement new SOPs and service standards to elevate consistency and quality across the clinic.
• Uphold the premium, high‑end brand standard in every guest interaction and every corner of the clinic.

What We’re Looking For

Required

• 5+ years of experience in hospitality management — hotels, F&B, premium retail, or related guest‑facing service industries.
• Fluent English and Bahasa (spoken and written) — you will manage staff, communicate with clients, and report to leadership in English.
• Proven experience managing teams, including hiring and performance management.
• A natural operator: organised, calm under pressure, comfortable making fast decisions on the floor.
• Strong sense of service standards and attention to detail befitting a premium brand.

A Strong Plus

• Knowledge of skincare, aesthetic treatments, and clinic/spa equipment.
• Prior experience in a beauty clinic, medical spa, or aesthetics business.
• Additional languages beyond English (e.g. French, Russian, Korean).

What We Offer

• A leadership role at the operational helm of a growing, premium multi‑location aesthetics brand.
• Direct ownership over client experience and SOP development — your improvements shape the brand.
• A dynamic, fast‑moving environment with real autonomy and accountability.